quiltingcotton

When I first started quilting, I ordered from them quite often. No problems at all. Then I think - not positive, so don't quote me on this, but I think the company was sold to a different owner/company, but still retained the Keepsake Quilting name.

Then, what you described happened several times. Orders taking longer and longer to receive. Then orders with so long delays that I contacted them - The fabric is on its way, it will be in next week and we will send it right out. Many weeks later, still waiting, sorry the order was supposed to be shipped but the manufacture ran out, it will be in next week. etc. etc. then finally, finally getting it.

Then on one order of several 3 yard pieces of backing fabric, one was a few inches short, fine I'll overlook that, but then the third piece was over 1/2 yard short. I called and called, finally getting my call answered. Well, we need proof. Take a picture. What?????? So, I cleared out a place in my living room laid out the entire piece of fabric. Laid out the only other piece of fabric from that same order that was exactly 3 yards and not a thread more. Bought a jumbo sized measuring tape with oversized numbers on it, laid it on the floor between the two fabric pieces and took pictures that were extremely hard because it was a major struggle to get all of the fabric in the pictures, so I ended up standing on a ladder and taking the picture with the camera next to the living room ceiling. Sent the pictures in an email to the person they requested I send it to -- didn't hear anything for over a week, finally called them again, and was told well that wasn't enough proof that I had been shorted. I told them I was sending everything back and I wanted a full refund. It took several more weeks and numerous emails and phone calls before the refund showed up. Never again have I ordered from them. (it's been years since I've even thought about them)