I have a LQS about 5 minutes from my home, but everytime I walk in there, with the exception of one clerk they act like it is a royal inconvenience to wait on me. I've had them totally ignore me, or leave in the middle of a question to go answer the phone. I found another LQS about 20 min from my house and it is like being on another planet. They can't wait to help anyone with any question. (They even make DH feel welcome.) Even some of the other customers will help me if asked. Guess where I spend the majority of my money? I also buy on line, I love charmpacksplus.com. Good prices, great quality and the best service. I've bought off ebay, but have learned to buy known fabric lines. Some of the generic charm packs are not the best quailty fabric. Shops need to understand that consumers vote with their dollars, quilters also share their experiences on line. :-)