It hadn't occurred to me to complain, but the only order I placed with them was a mess. I ordered some collegiate fleece. It arrived without wrapping or folding, just dumped into a box. I also ordered some placemat fabrics. They were all crumbled up with the fleece and I had a terrible time to iron them. No wrapping or folding. The third piece was backordered. All were supposed to be a Christmas present. I never received the third part after six weeks. When I called and asked where it was, I was told: "Don't worry about it, we didn't charge your card." Whoopee! I lost out on that item for Christmas. They did not have the courtesy to send me an email, call me or whatever. But at that time I made up my mind never to order from them again. Now I just dump their weekly ads and email promotions. They had one chance and lost it.