Hey, I'm from NC, Greensboro, a neighbor to ya. I read your complaint about Hancock's, Winston-Salem. So sorry you've had that experience. I have a middle age friend who works at that shop, that is, if they don't have more than one Hancock's. Well, saying she is a friend is putting it loosely, I know a lady who works there. Now, I feel better. But, I don't know anything about the store. I go to Hancock's here on High Point Rd at Sedgefield plaza corner of Groomtown and HP Rd. I recently went to Randy's Quilt Shop...( on Lawndale where the old Sears Catalog place use to be)...pretty pricy place. I have a JoAnn's close to me. Hope you find a better experience, what about quiltville, you know www.quiltville.com. I think it is somewhere in the Wahlburg area. You probably should file a formal complaint with the management. I know lots of the places seem to have the "bend over" attitude, but we are still American's with the same Motto; "the customer is always right." Ciao, Ruth