QLTRMOM

I contacted Viking this morning and explained my situation. They listened carefully and said that it sounds like the dealer has "worked out all the bugs" and that I should take the dealers advice and "sew the heck out of it" because they have done their part as a dealer and addressed all the problems. Sounds like Viking sticks by their dealers. The only thing we agreed upon was the fact that sewing machines from Viking do not get shipped in unsealed boxes and "sewing too much is a ridiculous" concept. Now, I don't know what to do.

charvan

Did you get in touch with the home office? They should have helped you.

Keep accurate records of all this hassle so you can present it when you reach someone high enough to help.

QLTRMOM

I called the 800 # from the website. I have no idea if it was the home office or not???

charvan

You probably reached an hourly employee who couldn't care less.

I contacted Minnesota (can't remember where) and they helped me. And this went on for about a year. That was a long time ago, about 1992 or so. Don't know how you would go about finding the home office, if they still have one.

Good luck-don't mean to sound so discouraging, but in this day of imports, I don't know how I would make out.