oldswimmer

Feeling bad about unloading my frustration with Fabric.com on all of you......so many have had good experiences. I will try again sometime and hopefully that experience will erase the memory of the bad experience.

Krazy... thanks for the suggestion about Notepad!

jumpin' judy

Sorry to hear you had such a bad experience. I received an order from fabric.com last week. It took only four days to get here and everything was neatly packed and the order was correct. I have had a bad experience with fabricdepot.com, but the order did finally arrive but with the wrong invoice in it. I have to say I have never gotten any fabric that I didn't think was first quality and I order from many different websites. Good luck next time.

Ditter43

Well I'll give you an update....I got an instant message from the customer service manager. He had seen my post and left his email and phone #. I called him back and had to leave a message. Still waiting for a call back. If they monitor the board, several more of you may hear from him too.I was really hesitant about posting this but now I'm glad I did. I too was first impressed with their prices and selection. Unfortunately I was really turned off by the rest. I will let you know the outcome when I talk to him.

Ditter

kacie

Which reminds me... When I've had an issue with customer service, it's amazing how quickly they will respond if I mention "Action Line" (newspaper consumer affairs column) or "7 on Your Side" (TV consumer affairs). Same with e-mails and letters if I add a CC to someone they may not want to hear from.

That being said, fabric.com has always treated me very well, and until they don't I'll continue to order from them.

judithb

There are way too many fabric stores and e stores that do take good care of their customers to give repeat business to ones who don't. I would not order again unless they sent a VERY good letter of apology and, just perhaps, a a discount card for the next purchase.

JoAnnGC

That is not typical of Fabric.com's service. This is certainly not an excuse but I can tell you that this company has experienced such enormous growth in the past year that they are literally busting out of their seams. While searching for a job this past week I found out some interesting info about them. First of all, they are a wholly-owned subsidiary of Amazon.com. Secondly, they are located in Marietta, GA, and have grown so rapidly that they probably will have to move to a much larger facility as they are now the largest online fabric store in existence. They have no brick and mortar presence for retail. Thirdly, they are currently increasing their staff to help manage customer service, marketing, etc. Now, my fourth point is very selfish...if anyone knows anyone who can give the hiring manager a nudge for me I would greatly appreciate it as I have applied for the Senior Customer Service position and really can't imagine a more perfect fit for me. And if by chance I get the job I will do my best to make sure that every customer is treated the way I would like to be treated myself. So, please don't stop shopping there!

poodlemom

I am sorry that you had such a terrible shopping experience with them. I have ordered from them more times than I can recall and have always been happy. In fact, there had been one time that one item, out of a large order, was wrong. One phone call was all it took to get the mistake rectified and they told me to keep the mistake! It's my own personal experience in the past, that a phone call always seems to be the best bet when any questions or problems arise from a order. Email is great for quick updates and keeping in touch with friends, but business needs an immediate response.

Do try to call them and tell them about your experience. I know they strive for great customer service and I am sure they will work to make you a happy customer.

trupeach

I always loved fabric.com but I had the same experience. I purchased over $80 worth of fabric and it come thrown in the bag. Not folded neatly like it has in the past. The fabric was not cut neatly in a straight line and I was shorted on some of the fabric by as much as 1/2 yd. One didn't come in one length but 2 pieces, it was the correct amount of yardage but that didn't help it was still 2 pieces. That was to be used for a baby quilt backing I liked the fabric but needless to say I am not using it as the back in 2 pieces. I did call them about the 2 pieces however the fabric was sold out so they couldn't send me anymore. I was told they had new cutters and they would speak to them. Then I got a thank you for calling. I would have expected more from them, I guess I was wrong.

poconel

I'm a huge fan of www.fabric.com. I've been ordering from there for about 6 years & the service has always been great. Once I received the wrong fabric & they told me to keep it & they sent me the correct fabric. Recently I ordered one of their grab bags ($16.98). They are filled with 3 lbs of "scraps". All of the scraps were, on average 1/2 to 2/3 of a yard. I measured everything & figured out that I paid about $1.80 a yard for my fabric. There was only one piece I didn't love, but the rest of the bag was like getting a surprise Christmas present. I showed a friend of mine & she ordered one, then we showed them to 3 other friends & they ordered bags too. It's a great deal.

lalaland

What was the condition of the package when you received it? Is there any chance the package was opened and then resealed before you received it? Sometimes a box is damaged in shipping and it is repackaged without any care given because the contents are not fragile. Also, were you able to forward a picture to customer service showing them what your shipment looked like? That always helps. I would follow up on my original email. The least they could do is offer you free shipping, or a percentage discount, on your next order to maintain good customer relations.