Bad backing from LQS
11-13-2011, 08:28 AM
#1
Super Member
Thread Starter
Join Date: May 2011
Location: Palmer Township, PA
Posts: 1,620
Bad backing from LQS
I bought three yard of the 108 inch wide backing, pretty pink... getting ready to send it out and it has holes in it.. appears that someone cut into it with a cutter! it repeats at every turn of the bolt... I am taking it back today. I bought it thursday night... I hope they make good for it... or I will be upset....
11-13-2011, 08:35 AM
#2
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Join Date: Mar 2009
Location: Lake Elsinore, CA
Posts: 15,143
How strange. Perhaps it was in a box with other bolts and accidentally cut into with a box cutter when the box was opened? But it seems that they should have noticed when cutting your yardage. Anyway, I'm sure the quilt shop will make good. And they should go to the bolt to see if the remaining fabric is also damaged.
11-13-2011, 09:28 AM
#3
Super Member
Join Date: Mar 2011
Location: Central NJ
Posts: 5,570
Very strange, indeed. I agree with dunster...sounds like a box cutter issue when opening the carton. We can only hope & pray that the shop honors your purchase. Hopefully they have something else that will work for you.
11-13-2011, 09:33 AM
#4
Super Member
Join Date: Apr 2010
Location: Illinois
Posts: 9,312
It bothers me when things like that happen ... Mistakes will happen , but I really get upset out the break in my "plan" .. you have a day all planned out and then ..... this one thing that should not have happened comes out of nowwhere ... and the plan is gone... and frequently the project momentum.
So sorry for your inconvience , I am sure the shop owner will make it right. Hopefully there is enough undamaged on the bolt .
So sorry for your inconvience , I am sure the shop owner will make it right. Hopefully there is enough undamaged on the bolt .
11-13-2011, 10:18 AM
#6
Super Member
Join Date: May 2010
Location: Mason, Ohio
Posts: 1,465
I know our LQS would make it good. If the fabric is still available (not out of production), they would order a new bolt. If it is manufacturer error, the company will replace it for the store. If it was employee error, there would be a lot of fat quarters coming.
11-13-2011, 10:26 AM
#7
Super Member
Join Date: Jan 2010
Location: Colorado
Posts: 1,388
It is a good thing you planned on using it right away. I have fabric that I bought years ago, waiting until I get around to it. I would be SOOOO upset if I found out that something I bought awhile back was not usable like this. Glad you found it right away.
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