BellaBoo

Here is a picture of the Olfa mat I bought that started peeling. After contacting Olfa I was told the mats are not guaranteed and no replacement. It's new, started peeling a few weeks after I bought it, so the new ones may not be made the same way as the older ones. I would think if if was a bad batch Olfa would have at least owned up to it. The customer rep was very defensive and said I was cutting wrong and that was why the mat was peeling. ? No more Olfa mats for me until they go back to being quality.

JJs

cutting wrong?????

for pete's sake

Paula Z in AZ

I can't believe the rep said that! Did you ask to speak to a manager? If I don't receive courteous assistance I always ask for a supervisor - it helps ;)

I have a Friskars that peeled but it peeled about 4 yrs after I started using it.

May I make a suggestion? I purchased a June Taylor mat and have been as happy as can be - no peeling, no lines left after cutting. The surface is not smooth and the mat, itself, is a bit thicker than Olfa or Friskars, so maybe that's the secret. It was well worth the price - used a JoAnn coupon :thumbup: which then made it 40% off the normal price!

Just my 2-cents.

BellaBoo

I have several June Taylor mats, I really like them to take to class and workshops. I like that they have handles on them. I have Fiskars mats and they are great. I have several old Olfa's and they are still going strong.

I did speak to the higher up person, I got an email from Olfa, saying I was cutting wrong but if I would mail at my expense the mat unrolled to them they would send a replacement. The cost of shipping the big mat flat would be more then the cost of a new one. I would think Olfa would want to see the mat and find the problem to prevent it from happening again. I was way wrong.

Sandy1951

I'm surprised Olfa won't replace your obviously defective mat. Perhaps you should write a letter or email to the company president and include the pic of your mat. I'd also include who you talked to and what they said. It would be different if the mat was old, but for it to start peeling like that after only four weeks signifies (to me, at least) that it's defective. I'll bet if you go straight to the top you'll get a more satisfactory response.

Edit: I posted this before I saw your last post. I still think you should go straight to the company president. It's worth a try, at least.

littlehud

That is horrible. I got mine when I started quilting. If anyone was cutting wrong it was me. They should have taken care of you.

BellaBoo

I figured Olfa had enough chance to make the matter right so now I will show future customers what problem they may have with Olfa.

sewjoyce

What a shame!! And how the heck can you "cut wrong" on a cutting mat???? I've had my Olfa for years and it's starting to show wear but maybe now I won't buy the same brand...

lfw045

June Taylor mats are available at Walmarts at a decent price. That's where I got mine.

Tiffany

I can't believe they didn't replace your mat! :shock: Olfa used to be known for quality and for great customer service. Evidently they aren't as great anymore. Did they get bought out or outsource their help? :(