Here is a video showing how to spin the handwheel to get going. BUT it is in opposite direction of what you need to do.http://www.youtube.com/watch?v=d8IUBJry6Ro
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Oh, and sounds like nothing wrong with machine; just need to get the hand. Believe me, once you "feel" it, it is soooo obvious and easy, easy, easy. You will love it.
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On a Standard, turn the hanew heel away from you. Pm me if you'don't like a off of a standard manual.
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