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Thread: Good Info (Untrue confirmed by snopes)

  1. #1
    Super Member bjeriann's Avatar
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    This was an email I recieved that I thought was interesting. Whay do you think?

    Any time you call an 800 number
    (for a credit card, banking, charter communications, health and other
    insurance, computer help desk, etc)
    and you find that you're talking to a foreign customer service
    representative
    (perhaps in India, Philippines, etc),
    please consider doing the following:

    After you connect and you realize that the customer service
    representative is not from the USA
    (you can always ask if you are not sure about the accent),
    please, very politely
    (this is not about trashing other cultures)
    say, "I'd like to speak to a customer service representative in the
    United States of America ."

    The rep might suggest talking to his/her manager,
    but, again, politely say, "Thank you, but I'd like to speak to a
    customer service representative in the USA ."
    YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .
    That's the rule and the LAW.

    It takes less than one minute to have your call re-directed to the USA
    ..
    Tonight when I got redirected to a USA rep, I asked again to make sure
    - and yes, she was from Fort Lauderdale .

    Imagine what would happen if every US citizen insisted on talking to
    only US phone reps from this day on.
    Imagine how that would ultimately impact the number of US jobs that
    would need to be created ASAP.
    If I tell 10 people to consider this and you tell 10 people to consider
    doing this - see what I mean...it becomes an exercise in viral
    marketing 101.

    Remember - the goal here is to restore jobs back here at home - not to
    be abrupt or rude to a foreign phone rep. You may even get correct
    answers, good advice, and solutions to your problem - in real English.

    If you agree, please tell 10 people you know, and ask them to tell 10
    people they know....etc...etc

    Not true check here http://www.snopes.com/politics/business/servicerep.asp

  2. #2
    Junior Member jnagy1206's Avatar
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    It's not always that simple. I own a medical clinic & as a provider we always talk to reps in India regarding benefits for a patient's policy. If we have a problem with a claim, we talk to a rep in Jamaica. They only read what is on their computer screen & cannot interpret any of the information. If you ask a specific question, they just re-read the screen. At least insurance companies have realized that in order to entice employers/groups, they have to provide call centers in the USA for their policyholders. But that does not solve the problem for providers including doctors, hospitals, surgical facilities, diagnostic centers, etc.

  3. #3
    Senior Member qbquilts's Avatar
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    Please use google to check anything of this sort. It's not true:

    http://www.snopes.com/politics/business/servicerep.asp

  4. #4
    Super Member bjeriann's Avatar
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    Quote Originally Posted by qbquilts
    Please use google to check anything of this sort. It's not true:

    http://www.snopes.com/politics/business/servicerep.asp
    Thanks for the info. I didn't know how to check it out. I just thought it was interesting. I would pull it off the thread if I knew how to.

  5. #5
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    Oh well was a nice idea!!

  6. #6
    Super Member Tussymussy's Avatar
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    It is a nice idea but it does not work if you are calling from the UK either! I have tried it :evil:

  7. #7
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    I do this all the time.

  8. #8
    Super Member ptquilts's Avatar
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    Quote Originally Posted by BabyCakes
    I do this all the time.
    me too, and it has ALWAYS worked for me. I have been preaching this for years. Nothing against foreign people, but unless I have a VERY simple question, they don't understand me and I don't understand them. ( and especially DH who is a little deaf can not understand them)

    Any company where a US rep answers the phone immediately get big points in my book.

    edited to add, I once called a hotel chain early in the morning and spoke to a delightful lady in IRELAND - now that kind of outsourcing is alright with me!!

  9. #9
    Kaz
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    My DH always does this and it may take a while but in the end he always gets to talk to someone in the US. I used to do it in the UK too especially for my dad who is quite deaf and can't understand them.

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