It's My Machine - I Guess It's My Problem?
#1
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Join Date: Feb 2010
Location: Fort Worth, Texas
Posts: 3,291
I took my seven/eight year old Baby Lock in for it's first tune up. Wasn't having any problems, just thought it was time to get it serviced.
Picked it up on Saturday. According to the service rep, in addition to the tune up, the bobbin case needed replacing. That was an additional $30.00. Took the machine home and just as soon as I plugged it in, I see that only half of the LCD display screen is lit up. Didn't have that problem before taking it in. I called the shop and was told to bring it back that maybe a wire was loose. Left the machine there again. I missed the call when the rep called back. He left a message saying 'I opened up your machine and I don't see anything unplugged or loose connections. I do see that the left side of the screen is not lit up. I will call Baby Lock in the morning and see how much it will be for a new screen.' I knew the left side was not lit up, that's why I took it back. I'm sure they are expecting me to pay for a new screen. I have mixed feelings about it. It wasn't broke when I took it in. I suppose it could have 'just went out'. It is seven or eight years old. I'm thinking more like when it was opened for servicing, perhaps something was touched that shouldn't have been. What would you do/say?
Picked it up on Saturday. According to the service rep, in addition to the tune up, the bobbin case needed replacing. That was an additional $30.00. Took the machine home and just as soon as I plugged it in, I see that only half of the LCD display screen is lit up. Didn't have that problem before taking it in. I called the shop and was told to bring it back that maybe a wire was loose. Left the machine there again. I missed the call when the rep called back. He left a message saying 'I opened up your machine and I don't see anything unplugged or loose connections. I do see that the left side of the screen is not lit up. I will call Baby Lock in the morning and see how much it will be for a new screen.' I knew the left side was not lit up, that's why I took it back. I'm sure they are expecting me to pay for a new screen. I have mixed feelings about it. It wasn't broke when I took it in. I suppose it could have 'just went out'. It is seven or eight years old. I'm thinking more like when it was opened for servicing, perhaps something was touched that shouldn't have been. What would you do/say?
#3
That's a tough one. I would get a detailed invoice on what was done and see if they give any kind of warranty on what was fixed or going to be fixed. Did they have a certificate hanging up saying they were a liscensed and trained place to work on Baby Lock? I took my Quilt Designer in a few months ago and feel like I got ripped off. Lesson learned, ASK the costs BEFORE you say ok! Good luck!
#7
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Join Date: Feb 2010
Location: Fort Worth, Texas
Posts: 3,291
They are 'authorized Baby Lock dealers'. I knew up front that the cost would be $70.00. I 'think' he said they would call if anything needed replacing. Didn't call and I didn't have a problem with the additional $30.00 for the bobbin case. They did, in deed, replace the bobbin case and gave me the old one. It's that light thing that bugs me.
#8
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Join Date: Oct 2008
Location: chicago, IL
Posts: 9,589
Originally Posted by KathyAire
They are 'authorized Baby Lock dealers'. I knew up front that the cost would be $70.00. I 'think' he said they would call if anything needed replacing. Didn't call and I didn't have a problem with the additional $30.00 for the bobbin case. They did, in deed, replace the bobbin case and gave me the old one. It's that light thing that bugs me.
:( :(
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