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Thread: What do you do when person doesn't receive the item

  1. #1
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    Rec'd pkg....Yeah

  2. #2
    Power Poster sueisallaboutquilts's Avatar
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    Yeah but don't you have delivery confirmation??
    It's free and you can track it

  3. #3
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    nope. didn't know that

  4. #4
    Super Member donnajean's Avatar
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    I usually keep bugging the post office & it eventually shows up. Did the package have to go through any of the areas with bad weather conditions. Have the person you mailed to bug her post office as well.

  5. #5
    Super Member QuiltQtrs's Avatar
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    I would discuss with buyer ... if she didn't request Insurance or Delivery
    Confirmation, and P.O. has no way to trace .... perhaps offering to
    refund 1/2 of $$ would be acceptable to her. After all, you did package
    it and pay postage.

  6. #6
    Super Member KathyAire's Avatar
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    I think if she complains to PayPal they will take it out of your account.
    My husband sells on eBay and that happened to him. His item was sent to Germany and was in Customs for a while. He did get his money back after he proved that the item was received. It took a long time to resolve.
    PayPal sides with the buyer and the seller has to prove that he did the right thing. Don't know how you do that without delivery confirmation or something like that.

  7. #7
    Super Member Candace's Avatar
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    Quote Originally Posted by sueisallaboutquilts
    Yeah but don't you have delivery confirmation??
    It's free and you can track it
    It's not free.?? And usually one doesn't pay for this unless it's a somewhat costly item.

  8. #8
    Google Goddess craftybear's Avatar
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    how long has it been since it was sent to her??

  9. #9
    Super Member donnajean's Avatar
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    Delivery Confirmation is only free on Priority Mail when you print & pay for the label on the USPS.com website.


    Quote Originally Posted by sueisallaboutquilts
    Yeah but don't you have delivery confirmation??
    It's free and you can track it

  10. #10
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    Proof of Delivery is a letter that includes the recipient's name and a copy of their signature. You can request Proof of Delivery to be emailed, faxed, or mailed to you for no additional fee for Express Mail® and Signature Confirmation™ services.


    I guess you have to send it this way though and it's more $$

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