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Thread: What do you do when person doesn't receive the item

  1. #1
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    Rec'd pkg....Yeah

  2. #2
    Power Poster sueisallaboutquilts's Avatar
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    Yeah but don't you have delivery confirmation??
    It's free and you can track it

  3. #3
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    nope. didn't know that

  4. #4
    Super Member donnajean's Avatar
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    I usually keep bugging the post office & it eventually shows up. Did the package have to go through any of the areas with bad weather conditions. Have the person you mailed to bug her post office as well.

  5. #5
    Super Member QuiltQtrs's Avatar
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    I would discuss with buyer ... if she didn't request Insurance or Delivery
    Confirmation, and P.O. has no way to trace .... perhaps offering to
    refund 1/2 of $$ would be acceptable to her. After all, you did package
    it and pay postage.

  6. #6
    Super Member KathyAire's Avatar
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    I think if she complains to PayPal they will take it out of your account.
    My husband sells on eBay and that happened to him. His item was sent to Germany and was in Customs for a while. He did get his money back after he proved that the item was received. It took a long time to resolve.
    PayPal sides with the buyer and the seller has to prove that he did the right thing. Don't know how you do that without delivery confirmation or something like that.

  7. #7
    Super Member Candace's Avatar
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    Quote Originally Posted by sueisallaboutquilts
    Yeah but don't you have delivery confirmation??
    It's free and you can track it
    It's not free.?? And usually one doesn't pay for this unless it's a somewhat costly item.

  8. #8
    Google Goddess craftybear's Avatar
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    how long has it been since it was sent to her??

  9. #9
    Super Member donnajean's Avatar
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    Delivery Confirmation is only free on Priority Mail when you print & pay for the label on the USPS.com website.


    Quote Originally Posted by sueisallaboutquilts
    Yeah but don't you have delivery confirmation??
    It's free and you can track it

  10. #10
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    Proof of Delivery is a letter that includes the recipient's name and a copy of their signature. You can request Proof of Delivery to be emailed, faxed, or mailed to you for no additional fee for Express Mail® and Signature Confirmation™ services.


    I guess you have to send it this way though and it's more $$

  11. #11
    quiltluvr's Avatar
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    If there were no steps taken by either side to prove either the item was sent, the item was received or a clear understanding that you weren't responsible then kinda by default you take the hit.

    The details of responsibility should have been set when the order was placed, like insurance, proof of delivery, whatever applies to either the sender or the recipient so there aren't any misunderstandings and the other person knows exactly what to expect.

    Sorry it happened.

  12. #12
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    I do see some people selling things that they put in "ad"

    "Not responsible for lost items w/P.O."

    That doesn't seem far though

  13. #13
    Super Member donnajean's Avatar
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    When I send Priority Mail it has "free" Delivery Confirmation when you pay & print the label on USPS.com website. If I don't ship Priority, I make the trip to the post office so I at least have a receipt that indicates the zipcode mailed to & date mailed. I write who I mailed to on the post office receipt & file my receipts.

    Quote Originally Posted by KathyAire
    I think if she complains to PayPal they will take it out of your account.
    My husband sells on eBay and that happened to him. His item was sent to Germany and was in Customs for a while. He did get his money back after he proved that the item was received. It took a long time to resolve.
    PayPal sides with the buyer and the seller has to prove that he did the right thing. Don't know how you do that without delivery confirmation or something like that.

  14. #14
    Senior Member Born2Sew's Avatar
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    I would allow at least 30 days just in case for the pkg to arrive. If you didn't insure it and it doesn't show up, I'm afraid you are out of luck. However, remember one thing either the PO does their job well and pkgs arrive quickly, or if they don't it seems to take forever. Usually, if you give it enough time it will show up. Remember, patience is a virtue.

  15. #15
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    She just emailed me....got them today....YEAH

  16. #16
    Power Poster sueisallaboutquilts's Avatar
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    Quote Originally Posted by Candace
    Quote Originally Posted by sueisallaboutquilts
    Yeah but don't you have delivery confirmation??
    It's free and you can track it
    It's not free.?? And usually one doesn't pay for this unless it's a somewhat costly item.
    Delivery confirmation IS free! All you need to do is look up the number and the USPS website shows if/when it was delivered.
    I've been selling on ebay for a long time.

  17. #17
    Power Poster sueisallaboutquilts's Avatar
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    Quote Originally Posted by donnajean
    Delivery Confirmation is only free on Priority Mail when you print & pay for the label on the USPS.com website.


    Quote Originally Posted by sueisallaboutquilts
    Yeah but don't you have delivery confirmation??
    It's free and you can track it
    Not true. I track my First Class as well
    PS. I use shipping through ebay.
    Donna Jean you are correct on the private USPS website. Delivery confirmation is for Priority only there.

  18. #18
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    I will keep my receipts now. Thanks

  19. #19
    Power Poster sueisallaboutquilts's Avatar
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    Quote Originally Posted by karenchi
    Proof of Delivery is a letter that includes the recipient's name and a copy of their signature. You can request Proof of Delivery to be emailed, faxed, or mailed to you for no additional fee for Express Mail® and Signature Confirmation™ services.


    I guess you have to send it this way though and it's more $$
    Karen, that is not the same as delivery confirmation. What you are describing is Signature Confirmation.

  20. #20
    Super Member fabric_fancy's Avatar
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    since you don't have a delivery confirmation paypal will reverse the charges.

    you have zero proof that you ever sent the package so paypal and the credit companies are going to take her side on the issue.

  21. #21
    Power Poster sueisallaboutquilts's Avatar
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    While we are bickering she got good news!!!
    YIPPEEEEEEEEEEEE :D

  22. #22
    quiltluvr's Avatar
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    Quote Originally Posted by karenchi
    She just emailed me....got them today....YEAH
    That's wonderful that it resolved the way it did for you both. :-)

  23. #23
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    Susan....I have a receipt here. There is no tracking number on it..
    Sent First Class....Where is the tracking number you are talking about

    There was 2 sets of #'s and neither worked as tracking

  24. #24
    Power Poster sueisallaboutquilts's Avatar
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    Karen, I'm sorry to confuse you. Maybe it only works when you ship through Paypal, using First Class.

  25. #25
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    Probably

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