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Thread: WordPerfect Customer Support employee. (funny)

  1. #1
    Super Member litacats's Avatar
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    this has been around for years so I am not sure if I am repeating it or not but it is so funny

    This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."

    Actual dialogue of a former WordPerfect Customer Support employee.
    (Now I know why they record these conversations!):

    Operator: "Ridge Hall, computer assistance; may I help you?"
    Caller: "Yes, well, I'm having trouble with WordPerfect."
    Operator: "What sort of trouble??"
    Caller: "Well, I was just typing along, and all of a sudden the words went away."
    Operator: "Went away?"
    Caller: "They disappeared"
    Operator: "Hmm. So what does your screen look like now?"
    Caller: "Nothing."
    Operator: "Nothing??"
    Caller: "It's blank; it won't accept anything when I type."
    Operator: "Are you still in WordPerfect, or did you get out??"
    Caller: "How do I tell?"
    Operator: "Can you see the 'C: prompt' on the screen??"
    Caller: "What's a sea-prompt?"
    Operator: "Never mind, can you move your cursor around the screen?"
    Caller: "There isn't any cursor; I told you, it won't accept anything I type."
    Operator: "Does your monitor have a power indicator??"
    Caller: "What's a monitor?"
    Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when its on ? ?
    Caller: "I don't know."
    Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
    Caller: "Yes, I think so."
    Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
    Caller: "Yes, it is."
    Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
    Caller: "No."
    Operator: "Well, there are. I need you to look back there again and find the other cable."
    Caller: "Okay, here it is."
    Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
    Caller: "I can't reach."
    Operator: "OK. Well, can you see if it is??"
    Caller: "No."
    Operator: "Even if you maybe put your knee on something and lean way over??"
    Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."
    Operator: "Dark??"
    Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
    Operator: "Well, turn on the office light then."
    Caller: "I can't."
    Operator: "No? Why not??"
    Caller: "Because there's a power failure."
    Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
    Caller: "Well, yes, I keep them in the closet."
    Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
    Caller: "Really? Is it that bad?"
    Operator: "Yes, I'm afraid it is."
    Caller: "Well, all right then, I suppose. What do I tell them??"
    Operator: "Tell them you're too stupid to own a computer!!!"

  2. #2
    Power Poster
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    :lol: 8-) :lol:

  3. #3
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    Love it!! And I've met people just this stupid.

    I hope this guy wins his law suit!!!

    This person did NOT realize that the computer runs on electricity?

    Dumb, dumb. And this person votes and breeds more of this kind!!!

  4. #4
    Moderator littlehud's Avatar
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    OMG so funny.

  5. #5
    Super Member dellareya's Avatar
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    Both my sons are computer techs. When they have a customer like this person was, they call it a PICNIC error. That stands for:
    Person In Chair Not In Computer
    It was funny until one day they told me I was a PICNIC error. :roll:

  6. #6
    Super Member C.Cal Quilt Girl's Avatar
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    LOL really loud !!!

  7. #7
    Super Member litacats's Avatar
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    Quote Originally Posted by dellareya
    Both my sons are computer techs. When they have a customer like this person was, they call it a PICNIC error. That stands for:
    Person In Chair Not In Computer
    It was funny until one day they told me I was a PICNIC error. :roll:
    I can relate to that :) tho not as bad as that

  8. #8
    Super Member earthwalker's Avatar
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    Our computer guy used to say it's an "Eye Dee Ten Tee" problem (IDIOT).

  9. #9
    Super Member Grammy o'5's Avatar
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    My son's a computer network engineer, tells me the problem, "is the interface between the chair and the keyboard."

  10. #10
    Power Poster amma's Avatar
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    LMBO

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