Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 10 of 18

Thread: Anyone has issues with ordering through Craft Connections??

  1. #1
    Super Member LucyInTheSky's Avatar
    Join Date
    Sep 2009
    Location
    Tucson
    Posts
    1,775
    I ordered something out of stock through Craft Connections in Nov, ETA 1/6. No big deal, I can wait. Well, Feb 5 rolls around and I remembered it and I emailed them to ask. I wouldn't have had time to work on it between Jan and Feb, so it wasn't a big deal, I just wanted an ETA.

    Well, no reply. So I just email them again to ask what gives. I really don't mind when something is delayed, since I knew it was out of stock when I bought it, but it bugs me that 1) they changed the ETA significantly without bothering to notify me and 2) they won't respond to my emails.

    Have other people had issues with them? Or did the orders all go through smoothly?

  2. #2
    Super Member sewjoyce's Avatar
    Join Date
    Oct 2007
    Posts
    9,673
    I have never ordered from these people -- and now maybe I won't...

  3. #3
    Super Member redquilter's Avatar
    Join Date
    Nov 2008
    Location
    Long Island, NY
    Posts
    5,478
    Haven't ordered recently, but used to a lot and never had a problem. Call and talk to customer service.

  4. #4
    Power Poster amma's Avatar
    Join Date
    Jul 2007
    Location
    Out searching for some sunshine :-)
    Posts
    59,114
    Blog Entries
    1
    That is not very good customer service :(:(:(

  5. #5
    Super Member
    Join Date
    Oct 2009
    Posts
    5,842
    Blog Entries
    1
    i have never had a problem from them. i would call them,instead of an email.

    they have not charged your order..i am sure, orders are usually charged the same day they are shipped. from any reputable shop..

  6. #6
    Power Poster nativetexan's Avatar
    Join Date
    Feb 2009
    Location
    1,ooo miles from home
    Posts
    12,432
    Blog Entries
    2
    oh that's a shame. i've used them in the past and always gotten fast delivery. times are changing. i'm hearing more and more things like this. complain , complain, complain.

  7. #7
    Super Member LucyInTheSky's Avatar
    Join Date
    Sep 2009
    Location
    Tucson
    Posts
    1,775
    I'm glad y'all haven't had trouble. It's when I say I have trouble and get 100 "yeah, me too" that I get nervous.

    I will give them a call. They haven't charged my card yet, so it's not a huge deal. Just kinda annoying.

    Thank you for your comments :)

  8. #8
    Super Member ghostrider's Avatar
    Join Date
    Jan 2009
    Posts
    4,055
    They are one of my favorite suppliers and their customer service is a big reason why. Sorry you have run into trouble, but perhaps you should see if you can find whatever it is you wanted somewhere else and cancel with Craft Connection this time. I've never intentionally ordered something that was out of stock anywhere.

  9. #9
    Super Member Oklahoma Suzie's Avatar
    Join Date
    Aug 2008
    Location
    Home town: Rehoboth, MA Now living in OK
    Posts
    7,845
    I have never ordered with them.

  10. #10

    Join Date
    Jan 2010
    Posts
    10
    I ordered from them a couple of times last year and the service was excellent.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.