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Thread: Beyond the Reef - above the standard customer service - Update on Page 2

  1. #1
    Super Member zyxquilts's Avatar
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    Dec 2006
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    I wanted to share a little story about some excellent customer service.
    My dear friend Sara decided that she wanted to make a wallhanging for herself, from a pattern she used in past, that has small Hawaiian shirts on it. Her late husband Benny loved to wear shirts with bright, loud, wild fabrics & she wanted to use them in the wallhanging. She searched & searched her sewing room, and couldn't find the pattern anywhere. Then she went online, only to find that it was out of stock everywhere she found it. But she did find out that the pattern was by Beyond the Reef, so she went to their website & emailed them what she was looking for, and why. Within 20 minutes Beyond the Reef emailed her back, asking for her address so that they can send her the pattern - at no charge! She was so surprised & elated, that she wanted as many people to know as possible about Beyond the Reef...and I couldn't think of a better place than here on the Board to let people know.

  2. #2
    Super Member Darlene's Avatar
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    There are a lot more nice people on this earth than bad ones and those guys are great. Thanks for sharing.

  3. #3
    Moderator Jim's Gem's Avatar
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    Thanks for sharing. It is so great to hear of businesses that go above and beyond

  4. #4
    Power Poster Ninnie's Avatar
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    stories like this are so great to hear.
    Glad she got her pattern

  5. #5
    Power Poster amma's Avatar
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    What an awesome gesture on their part!!! It does my heart good when I hear heartwarming storys like this!!!! Kudo's to you Beyond the Reef....I will have to go and look them up and I will send them a personal thank your for their kindness and generosity :wink: :D :D :D

  6. #6
    Power Poster amma's Avatar
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    email just sent!!! :D

  7. #7
    Super Member SharonC's Avatar
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    Wow. So nice to hear there are people who still go above and beyond. We tend to hear about the "poor" service waaaaaaaaay to often.

  8. #8
    Super Member sewjoyce's Avatar
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    Oct 2007
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    How wonderful!! It's so nice to hear about good stuff!!

  9. #9
    Moderator tlrnhi's Avatar
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    What a great story!!
    That's awesome!

  10. #10
    Moderator littlehud's Avatar
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    That was so great. There are a lot of good people around and sometimes we forget to let them know. Thanks for sharing with us.

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