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Thread: Beyond the Reef - above the standard customer service - Update on Page 2

  1. #1
    Super Member zyxquilts's Avatar
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    I wanted to share a little story about some excellent customer service.
    My dear friend Sara decided that she wanted to make a wallhanging for herself, from a pattern she used in past, that has small Hawaiian shirts on it. Her late husband Benny loved to wear shirts with bright, loud, wild fabrics & she wanted to use them in the wallhanging. She searched & searched her sewing room, and couldn't find the pattern anywhere. Then she went online, only to find that it was out of stock everywhere she found it. But she did find out that the pattern was by Beyond the Reef, so she went to their website & emailed them what she was looking for, and why. Within 20 minutes Beyond the Reef emailed her back, asking for her address so that they can send her the pattern - at no charge! She was so surprised & elated, that she wanted as many people to know as possible about Beyond the Reef...and I couldn't think of a better place than here on the Board to let people know.

  2. #2
    Super Member Darlene's Avatar
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    There are a lot more nice people on this earth than bad ones and those guys are great. Thanks for sharing.

  3. #3
    Moderator Jim's Gem's Avatar
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    Thanks for sharing. It is so great to hear of businesses that go above and beyond

  4. #4
    Power Poster Ninnie's Avatar
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    stories like this are so great to hear.
    Glad she got her pattern

  5. #5
    Power Poster amma's Avatar
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    What an awesome gesture on their part!!! It does my heart good when I hear heartwarming storys like this!!!! Kudo's to you Beyond the Reef....I will have to go and look them up and I will send them a personal thank your for their kindness and generosity :wink: :D :D :D

  6. #6
    Power Poster amma's Avatar
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    email just sent!!! :D

  7. #7
    Super Member SharonC's Avatar
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    Wow. So nice to hear there are people who still go above and beyond. We tend to hear about the "poor" service waaaaaaaaay to often.

  8. #8
    Super Member sewjoyce's Avatar
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    How wonderful!! It's so nice to hear about good stuff!!

  9. #9
    Moderator tlrnhi's Avatar
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    What a great story!!
    That's awesome!

  10. #10
    Moderator littlehud's Avatar
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    That was so great. There are a lot of good people around and sometimes we forget to let them know. Thanks for sharing with us.

  11. #11
    Super Member JoanneS's Avatar
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    When I tried www.beyondthereef.com, all I got was a co that does tours of the FL keys. Please give me the correct Email, so I can send them an 'attaboy, too!

  12. #12
    Junior Member ChristineD's Avatar
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    I did a search and found this:

    http://www.beyondthereefpatterns.com/

    Hope it's the right one.
    Christine

  13. #13
    Super Member redkimba's Avatar
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    This is really nice - I like hearing about stores like this. I try to patronize those stores more often.

  14. #14
    Power Poster sandpat's Avatar
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    Yup, this is a great place to share that story! I'll be sure to look them up next time I am shopping on line!

  15. #15
    Super Member mimisharon's Avatar
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    Quote Originally Posted by sandpat
    Yup, this is a great place to share that story! I'll be sure to look them up next time I am shopping on line!
    Me, too, and I'll let them know that because of their kindness to a hurting soul I've come to them.

    Thanks, Sweetie, for sharing. How is she doing?

    Wonderful fabrics and not so bad prices, didn't look at the shipping but love the brights!

  16. #16
    Super Member Kyiav10's Avatar
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    What a great story! Thank you very much for sharing.

    On a side note...I thought when I clicked on it that the Subject said Beyond the Beef! LOL I just got up, maybe that explains it, I don't know.

    Kyia

  17. #17
    Super Member Marcia's Avatar
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    Sue--what an fabulous story!! I love to hear of companies that have a heart and really value their customers. I have bookmarked their web site....thanks for sharing.

    A similar story......when I was in Knoxville recently for the quilt show, my friends and I went to a LQS called Mamaw's Thimble. The owner was absolutely the sweetest woman and when she found out that my friend's husband was in the Army (in Iraq) she gifted a quilt book to her. My friend was going to purchase the book to make a quilt for her husband and while she was checking out she was chatting with the owner about it. When she was paying for her purchase, she told her that the total was not high enough for everything she was buying and the owner said-this book is my gift to you--thank you to your husband for his service to our country. My friend was shocked! So---if you are in Knoxville, Tennessee shop at Mamaw's Thimble!!!! She does not have a web site or I would be buying from her online. There are still wonderful people out there.

  18. #18
    Power Poster sandpat's Avatar
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    Marcia, I will tell my grandmother to start shopping there. She lives in Knoxville so she does need to check out that store. I love stores and places of business that value and appreciate their customers!

  19. #19
    Super Member butterflywing's Avatar
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    Quote Originally Posted by amma
    email just sent!!! :D
    i can't find an email address.

  20. #20
    Super Member zyxquilts's Avatar
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    A big thank you to all of you for the good thoughts & hugs from Sara & I. :)

    Here's the info for Beyond The Reef:


    Natalie Barnes
    [email protected]


    www.beyondthereefpatterns.com
    www.beyondthereefpatterns.blogspot.com

  21. #21
    Super Member Quilt4u's Avatar
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    That is awesome. always glad to hear some thing good.

  22. #22
    Super Member Iluv2quilt's Avatar
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    What a wonderful thing for them to do! I'll be sure to look them up!

  23. #23
    Power Poster Mousie's Avatar
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    what great service. I will be emailing them, and saying thank you, and that I have added them to my favorites list. :D

  24. #24
    Debbie1's Avatar
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    Loved the story. It's heartwarming how nice people can be!

  25. #25
    Super Member zyxquilts's Avatar
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    Hi! I just got this note from Sara:
    My package came today. I am thunderstruck. Not only did they send me the pattern, they sent a kit! These people get a huge thumbs up from me. Spread the word. Beyond the Reef. Great people!
    I think I'll be announcing this at my next guild meeting too!

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