Fabric Depot Follow Up
05-04-2011, 11:33 AM
#1
Senior Member
Thread Starter
Join Date: Feb 2009
Location: Triad, North Carolina
Posts: 639
Please ... this is to follow up on Fabric Depot customer service .... not to comment on member's ethics. I think Fabric Depot deserves their day in the spotlight.
I wanted to let everyone know that I just phoned customer service in regard to a MAJOR color confusion on 5 of 8 pieces in a recent order. Customer service rep Cherie at first asked me to return the fabrics so she could see them, because she thought that perhaps I just received the wrong fabric. After further conversation, she is sending me THREE yards of fabric for FREE. There was only 4-1/2 yards that was mystery fabric, and I wound up using 2 cuts of the original order.
I would call that EXCELLENT CUSTOMER SERVICE. They will indeed have my loyalty and $$ in the future .. especially since their prices are soooo very appealing.
I wanted to let everyone know that I just phoned customer service in regard to a MAJOR color confusion on 5 of 8 pieces in a recent order. Customer service rep Cherie at first asked me to return the fabrics so she could see them, because she thought that perhaps I just received the wrong fabric. After further conversation, she is sending me THREE yards of fabric for FREE. There was only 4-1/2 yards that was mystery fabric, and I wound up using 2 cuts of the original order.
I would call that EXCELLENT CUSTOMER SERVICE. They will indeed have my loyalty and $$ in the future .. especially since their prices are soooo very appealing.
05-04-2011, 12:22 PM
#3
Junior Member
Join Date: Mar 2011
Location: Chandler, AZ
Posts: 214
Fabric Depot customer service is terrific. I've worked with a few of the folks there and they are always friendly and willing to help. They also send free swatches!
In speaking with a gal there just a few weeks ago, I learned that Fabric Depot is a small business and not at all what I pictured from their name. When you call and ask a question about a fabric, they put the phone down, run over to the bolt you are inquiring about and run back to the phone in less than a minute. :)
In speaking with a gal there just a few weeks ago, I learned that Fabric Depot is a small business and not at all what I pictured from their name. When you call and ask a question about a fabric, they put the phone down, run over to the bolt you are inquiring about and run back to the phone in less than a minute. :)
05-04-2011, 12:48 PM
#4
Super Member
Join Date: May 2009
Location: Lebanon, Oregon
Posts: 1,409
Fabric Depot is a major fabric store in the S.E. Portland, Oregon area. I have shopped there in person and online. Customer service does mean a lot! I personally have not been to a larger fabric store (yet).
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