Please ... this is to follow up on Fabric Depot customer service .... not to comment on member's ethics. I think Fabric Depot deserves their day in the spotlight.
I wanted to let everyone know that I just phoned customer service in regard to a MAJOR color confusion on 5 of 8 pieces in a recent order. Customer service rep Cherie at first asked me to return the fabrics so she could see them, because she thought that perhaps I just received the wrong fabric. After further conversation, she is sending me THREE yards of fabric for FREE. There was only 4-1/2 yards that was mystery fabric, and I wound up using 2 cuts of the original order.
I would call that EXCELLENT CUSTOMER SERVICE. They will indeed have my loyalty and $$ in the future .. especially since their prices are soooo very appealing.