Cris

I emailed Planted Seed Designs about the extra postage on my fabric order. I riled up some people on this board, but here is the response:

Thank you for contacting us regarding the collected postage concern. We were aware we had a glitch in our system when we had to raise our rates because the US Postal Service raised theirs but it appears it still exists. Your on-line postage should have been $4.95.

My sister and business partner, Jean Thompson, will phone you later this afternoon for your credit card number so we can credit your account the difference.

Thank you again for bringing this to our attention. We'll be investigating this further.

So I am happy I emailed and there will be a resolution for everyone!

Mariposa

I hope that phone # isn't your real one-?! Probably should remove it from here. Lots of folks can see it~~

lynnsim

Thanks for sharing the outcome. Just think, if you hadn't followed through, you would have never rec'd a refund and would continue having bad feeling about this site.

QuiltnNan

glad for the positive outcome on this.

beachlady

I am glad they will refund some of your money. They may get more business from the QB. I had not heard about them and will check them out!

LindaR

where????

fabric_fancy

and to think some people felt you shouldn't say anything.

glad it all worked out for you

nativetexan

i started to order tickets to an Irish stepdancers play to be done here in my city and online it said $6.50 shipping. for two tickets!! i called and was told it was definitely a glitch. they did not charge me that much, but it pays to call to make sure of things like that.

LindaR

I thought this might be interesting, I received this Friday, 2½" wide, no extra tape, arrived with no ripping etc. just don't know who to believe, its weird