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Thread: Fabric Depot Follow Up

  1. #1
    Senior Member
    Join Date
    Feb 2009
    Location
    Triad, North Carolina
    Posts
    790
    Please ... this is to follow up on Fabric Depot customer service .... not to comment on member's ethics. I think Fabric Depot deserves their day in the spotlight.

    I wanted to let everyone know that I just phoned customer service in regard to a MAJOR color confusion on 5 of 8 pieces in a recent order. Customer service rep Cherie at first asked me to return the fabrics so she could see them, because she thought that perhaps I just received the wrong fabric. After further conversation, she is sending me THREE yards of fabric for FREE. There was only 4-1/2 yards that was mystery fabric, and I wound up using 2 cuts of the original order.

    I would call that EXCELLENT CUSTOMER SERVICE. They will indeed have my loyalty and $$ in the future .. especially since their prices are soooo very appealing.

  2. #2
    Moderator Jim's Gem's Avatar
    Join Date
    Jun 2008
    Location
    Camarillo, California
    Posts
    35,358
    Good to hear it all worked out!

  3. #3
    ArizonaQuilts1's Avatar
    Join Date
    Mar 2011
    Location
    Chandler, AZ
    Posts
    215
    Fabric Depot customer service is terrific. I've worked with a few of the folks there and they are always friendly and willing to help. They also send free swatches!

    In speaking with a gal there just a few weeks ago, I learned that Fabric Depot is a small business and not at all what I pictured from their name. When you call and ask a question about a fabric, they put the phone down, run over to the bolt you are inquiring about and run back to the phone in less than a minute. :)

  4. #4
    Super Member quilttiludrop's Avatar
    Join Date
    May 2009
    Location
    Lebanon, Oregon
    Posts
    1,420
    Fabric Depot is a major fabric store in the S.E. Portland, Oregon area. I have shopped there in person and online. Customer service does mean a lot! I personally have not been to a larger fabric store (yet).

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