ButtercreamCakeArtist

Well, I made it out of WM on my own, not into a police car...so I guess we're good on that one. Maybe I'll be so lucky next time I try it. I figured if the ((#&(&^#$) thing had a year warranty, WM would take it back. Their new return policy is )&*(^!

ButtercreamCakeArtist

You all are so right about WM and their service. That poor old man. :(
I'd quit shopping there if I could...just doesn't seem possible to do. Just about as easy to not buy "made in china".......

jbsstrawberry

Those 3 words "made in China" have been recalled from my house!!! I've had to break my girls hearts quite a few times in the past few weeks. Dora's van...Dora dolls...Dora dang near everything! About the only thing that hasn't made the list is the Dora house...great fun with no furniture...but I've got some surprise plans for this weekend that include some yarn, some plastic point needles, and some plastic canvas. To heck with China and their substandard crud...we're goin homemade by mother and daughter. Poor Sam...can you imagine what he's thinking while he's watching all the dangers to our kids from his cloud?!?!?

kathy

My SIL works in customer service in a small town in TX. They take back absolutely anything and it infuriates (sp) her to no end. Hermanager says the most important policy for them is not to hear from HQ! If you really get pi--ed off, they'll offer you a $50.00 gift certificate to make you happy! One couple returned an old Dell monitor in an HP box, they usually don't take them out but she could tell that it didn't fit right because the box was bulging. She called back to electronics and was informed that they don't even sell Dell! The people got all insulted for being called liars,they didn't get the money back for the monitor but they did get the 50 bucks. UNREAL!
Strawberry, I'm glad my little girls are grown because I know the heartbreak of telling them they just can't have something (for whatever reason). They may not think spending time with Mom is a good trade off now but I know they will appreciate it when they are grown, especially when they have children. It's amazing how much smarter we become after our kids are grown!

jbsstrawberry

They were very sad to lose some of their favorite toys, but they also understand that its for their safety. Unfortunately, they had a very hard lesson this past January in how important it is to keep one's safety first when my brother was taken in a completely avoidable auto accident. They tend to annalyze everything carefully when we discuss potentially dangerous to their health issues and don't put up a fuss when its time to dispose of hazardous things. They really love making things together too, so they will have a wonderful time this weekend stitching up some homemade furniture. I think it hurt me seeing their little faces when I told them we had to get rid of their things than it actually hurt them having them taken away.

jbsstrawberry

Kathy...I sure hope I'm smarter now!! I have a grown daughter as well (her pic is on another thread here) and trust me...its harder to take things away from her, even now, than it is her two little sisters!! LOL I definitely have learned a few things between the first one and the next too...but I had almost 17 years to figure stuff out between the first two!!

mimisharon

Miranda,
Get your fingers working on an email to main office of WM, email their customer service MANAGER/SUPERVISOR. Tell them the story, scan the receipt, and ask them to intervene. My sister is a manager in Marietta, Ohio. She said they HAVE to take that machine back and that you should ask for a manager. The thing is, if they will do that, do you want the machine replaced by them? Do you want your money back and buy something else...somewhere else!?!

Once they get the message from the corporate office, they have to call you withing 48 hours. If you don't hear within that time frame, email again. Include the info about the time it took to drive there, the amount of gas, etc. ALL details. Also remind them that you belong to a group of over 2,000 quilters and that you will share this story with them, in the 2nd message.

They will help you, trust me. If they don't let me know and I'll talk to Luann again to see what else to do. OK?
Good Luck!!

mimisharon

P.S.

Don't let that b - - - - at Brother get away with that either. WRITE an email with Customer Service Supervisor in the subject line. Tell them who it was you talked to and what she said to you!

off to wash kitchen walls and cabinets, wanna help?

lin

That's good information Sharon. Hopefully it will help get her some closure to all this!

ButtercreamCakeArtist

Oh, yeah. I don't think I told you about this part of the conversation with the woman at Brother...she told me if it kept acting up, it would need serviced. I said, "what about the foot pedal not working?"
She had the nerve to tell me I have a start/stop button on my machine (DUH!), and I could use that! I was like WTF!?! I didn't say that to her, but I felt like it. I was so uspet and was at a loss for words.
HOW INCONVENIENT IS THAT!?! HOW IS A PERSON SUPPOSED TO WORK WITH THEIR PROJECT AND KEEP REACHING UP TO START/STOP EVERY LITTLE BIT!??!?!
If you have something, it is supposed to work! Why bother even having a foot pedal if it isn't going to work? Why do they put them in the box with the darned things? FOR SHOW?
When I get settled down, they are getting a good letter.