When things don't go well, it is so easy for me to complain. However, this past month I have had the most pleasant experience with fabric.com that I wanted to give credit to them. In October, I had ordered enough material for a quilt and from the picture (having not seen it in person), thought it was exactly what I wanted. Well, it wasn't what I had in mind when it arrived. I am sure it was exactly as portrayed, but not what I had envisioned and not what I thought would work after all. Without question, they accepted it back and paid for return shipping and refunded my money. Then this week, they had the fabric that I have been longing to locate. Local stores have one or two pieces, but not the collection. So I ordered a few days ago using their coupon code and saving a bunch of money. They indicated that they had three yards of the border fabric that I wanted. I ordered it and found they didn't have that much left and what they had was in two pieces. They contacted me wanting to know if that would work. I have to have enough to use for a mitered corners of the border so it has to be one piece. They have been so pleasant to work with and not quibbled at all. When I talked on the phone with the customer representative, she was so pleasant. I was drilled and schooled on customer service in my job and my experience with them personifies what I was taught. I am so pleased. I hope everyone had a great Thanksgiving.