I have nothing but good things to say ... even after mis-haps. I recently placed a big order (when they had their big sale on Kona Cottons). They contacted me to say they did not have a 4 yard cut of one of the fabrics, but they had two 2 yard cuts and would I accept it. I was very pleased that they took the time to ask. I agreed to take two 2 yard cuts.
As it happens, when the box arrived, there was only one 2 yard cut of this specific fabric. I can well imagine how the mis-hap happened in shipping - especially during a time when so many orders were placed (this was a HUGE sale!). I contacted them and they immediately credited my account.
I can understand mis-haps ... they happen ... especially when they are super busy. I bear no ill feelings for it as it was corrected immediately.
BTW - their cuts were quite generous as well.