Warranty ? if machine is bought online
#7
Super Member
Join Date: Jan 2010
Location: Outer Space
Posts: 9,319
I hate to disagree, but I will.... You will probably find a dealer that will honor warranty work, but it will be a real hassle. Local dealers make no money performing warranty labor. They make their $ selling you the machine. So, when you buy something online for a few bucks cheaper, the little guy next door suffers. For that reason the little guy can be a tad hesitant to take in warranty work(no profit) unless you're prepared to buy something from him to make it worth his time. Or potentially he can make a good customer out of you and have repeat business from you.
They will likely do yearly servicing as this isn't warranty work and they'll make a profit.
The shops online sell you machines cheaper because they have no store fronts or costs to operate a business. And they don't support you when something goes wrong with your machines. Poor little guy next door is expected to step in, pick up the pieces and fix it. So, expect an "attitude" from some dealers about this. And IMHO rightly so...
They will likely do yearly servicing as this isn't warranty work and they'll make a profit.
The shops online sell you machines cheaper because they have no store fronts or costs to operate a business. And they don't support you when something goes wrong with your machines. Poor little guy next door is expected to step in, pick up the pieces and fix it. So, expect an "attitude" from some dealers about this. And IMHO rightly so...
#8
Super Member
Join Date: Oct 2008
Location: chicago, IL
Posts: 9,589
Contact Bother...if it is warranty work, they will issue a letter authorizing the repair at your regional service center.
Without the letter, you may have a problem with a dealer, as they are doing "free labor".
Without the letter, you may have a problem with a dealer, as they are doing "free labor".
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AngelinaMaria
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07-31-2014 11:38 AM