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Thread: Martelli Rotary Cutter

  1. #11
    Super Member Caroline S's Avatar
    Join Date
    Jan 2011
    Location
    Spanaway, Washington
    Posts
    3,809
    I have two Martelli rotary cutters. The first one is about 4 years old and the second one I purchased last fall. The newer one has been redesigned with a different handle and heavier spring. Not long after I purchased the first one the spring did come off. I called Martelli and within a few days I received TWO replacement springs along with the instructions on how to replace the spring.
    Sweet Caroline

  2. #12
    Super Member AliKat's Avatar
    Join Date
    Apr 2007
    Location
    Phoenix, AZ
    Posts
    2,644
    Quote Originally Posted by boopeterson View Post
    I was using my Martelli and the spring came off. I saw it fly and heard it ping when it hit something but I can't find it. Does anyone know where I can get a replacement spring for it? I don't want to have to purchase a new cutter just for the spring.
    I got to know some of the Martelli folk through various venues. They do stand behind their products and if you contact them they will send you a new spring FREE!

    I can't use mine anymore as the joints on my fingers don't take any stress. I keep it on display with my quilting memories. Darn it, because I liked their rotary cutter. Oh well.
    Have fun quilting! If it isn't fun, you will miss a lot.
    ali

  3. #13
    Senior Member
    Join Date
    Jun 2012
    Location
    St. Louis, MO
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    578
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    My rotary cutter just popped its spring, I will contact Martelli first thing in the morning. I may need a replacement depending on how fast the spring comes, as retreat is in less than two weeks!

  4. #14
    Super Member
    Join Date
    Dec 2010
    Location
    Norfolk, VA
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    Contact the company. They are awesome to work with. I had an issue with a product that I bought at the quilt show and they had a new item in the mail to me the next day; even before I could send the old one back to them. Just google them and email them.
    Judy

  5. #15
    Super Member
    Join Date
    Jun 2011
    Location
    Illinois
    Posts
    3,098
    Quote Originally Posted by cindyb View Post
    I had the same problem. I loved the angle and how it cut - so, bought another. Happened again. I just use it without the guard - yep, very dangerous. The bad part is, Martelli does NOT stand behind their products!!!!
    If they do not stand by their product I would report them to the Better Business Bureau..that will get results for you!!!!!

  6. #16
    Super Member seamstome's Avatar
    Join Date
    Apr 2010
    Location
    Illinois
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    1,339
    Martelli has replaced springs several times for my friend and took care of me when I had a problem. They have good CS.

  7. #17
    Senior Member
    Join Date
    May 2010
    Location
    warner robins, georgia
    Posts
    417
    they will replace the cutter.

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