Martelli Rotary Cutter
01-12-2013, 06:15 AM
#11
Super Member
Join Date: Jan 2011
Location: Sierra Vista, AZ
Posts: 3,992
I have two Martelli rotary cutters. The first one is about 4 years old and the second one I purchased last fall. The newer one has been redesigned with a different handle and heavier spring. Not long after I purchased the first one the spring did come off. I called Martelli and within a few days I received TWO replacement springs along with the instructions on how to replace the spring.
01-13-2013, 10:31 AM
#12
Super Member
Join Date: Apr 2007
Location: Phoenix, AZ
Posts: 2,943
Originally Posted by boopeterson
I was using my Martelli and the spring came off. I saw it fly and heard it ping when it hit something but I can't find it. Does anyone know where I can get a replacement spring for it? I don't want to have to purchase a new cutter just for the spring.
I can't use mine anymore as the joints on my fingers don't take any stress. I keep it on display with my quilting memories. Darn it, because I liked their rotary cutter. Oh well.
01-15-2013, 10:40 AM
#14
Super Member
Join Date: Dec 2010
Location: Norfolk, VA
Posts: 5,397
Contact the company. They are awesome to work with. I had an issue with a product that I bought at the quilt show and they had a new item in the mail to me the next day; even before I could send the old one back to them. Just google them and email them.
01-16-2013, 06:07 AM
#15
Super Member
Join Date: Jun 2011
Location: Illinois
Posts: 9,018
Originally Posted by cindyb
I had the same problem. I loved the angle and how it cut - so, bought another. Happened again. I just use it without the guard - yep, very dangerous. The bad part is, Martelli does NOT stand behind their products!!!!
09-05-2018, 10:16 AM
#18
Member
Join Date: Dec 2011
Location: Delaware
Posts: 2
I called Martelli today as I have the very same problem. The lady I spoke with was very nice and I ordered a repair kit. I love my Martelli rotary cutter. I no longer suffer from cutting because of arthritis. I can cut all day without any problem. Im planning on buying a 60 degree rotary cutter from them very soon.
09-06-2018, 05:59 AM
#20
Super Member
Join Date: May 2013
Location: Ballwin, MO
Posts: 4,210
I love the stress free cutting with this cutter, and have found Martelli to be very willing to replace parts. They have replaced the bolt for me, and advised that I was pressing too hard.
Their videos are essential in understanding the proper way to hold and clean the cutter. You can easily pop the spring off when cleaning if you move the guard too far. By the way, I recently bought the Martelli cutting mat and have found that the blades last much longer when used on their mat.
Their videos are essential in understanding the proper way to hold and clean the cutter. You can easily pop the spring off when cleaning if you move the guard too far. By the way, I recently bought the Martelli cutting mat and have found that the blades last much longer when used on their mat.
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