New Pfaff Powerquilter 16 Issues
#11
Super Member
Join Date: Aug 2013
Location: east kilbride Scotland
Posts: 1,330
Hi, did you buy this at a quilt show? If so was it a demo model? Although the price you paid should be for a new model, if it was a demo did they include extras? If not I'd get on the phone right away and demand a replacement, or if you can live with the paint chips a hefty discount.
#12
Hi, did you buy this at a quilt show? If so was it a demo model? Although the price you paid should be for a new model, if it was a demo did they include extras? If not I'd get on the phone right away and demand a replacement, or if you can live with the paint chips a hefty discount.
Yes.... I did buy it at the FOQ, but I went to the Pfaff dealer because I did not want a demo model. Another shop - The Cotton Patch - we're selling ex demo models of the Sweet Sixteens, but DH said that he would prefer that I not buy a demo model......!
I have aver spoken to the shop today and sent pictures and I am waiting for them to get back to me..... DH has said we should give them until Thursday to call us back and if they don't contact us by then he will call them, and if they don't send out a new machine, he has said he will contact our credit card company.
I am so upset by this it has tarnished the pleasure I felt when I bought the machine. The dealer has told me to carry on using it, but I don't want to.... I want my machine to be perfect and I want to practice on my forever machine!
Oh well, I will let you all know how things go!
Thank you all for your support..... I felt as if I was over reacting, but it's nice to know you all would feel the same.
Hugs
Caroline
#14
Super Member
Join Date: Jan 2011
Location: Melbourne, Florida
Posts: 1,134
This is one of the reasons my husband always makes me buy large items with a VISA card. Since we pay off the balance every month it doesn't matter and we have assurance of returning unwanted item.
#16
Super Member
Join Date: Dec 2011
Location: Horse Country, FL
Posts: 7,341
It is not 'complaining.' It is expecting, deserving, and requiring full value for your money. If I were the dealer, I'd sure want to know about this. It's not right. The dealer needs to make it right. Keep us posted.
#17
Senior Member
Join Date: Apr 2009
Location: Pennsylvania
Posts: 619
I have the Tiara version-made by same company, it arrived perfect-no chipped paint, yes they should replace your machine, replace, not just repaint, something went wrong to have it look like that.
Maire
Maire
#18
Super Member
Join Date: Jul 2010
Location: Desert Southwest
Posts: 1,314
Please do not accept this machine as it is now. I know these machines are very, very expensive and should never be handled in such a way as to produce this type of chipping. This is not acceptable. If you aren't up to it, please find someone who can advocate for you. Please, let us know the outcome. Best of luck to you in getting what you paid for.
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