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Thread: phillips fiber art is correcting mistake

  1. #1
    iamsogone's Avatar
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    well i posted a few days ago that i got the wrong patternand book from them and today he called and apologized and said it would go out tomorrow i want to send the other book back but he dont bother it was their mistake and he just wanted things right but in my mind rithg would be return the book theysent wrong or pay for it dont you think they where really nice geuss things reall do work out you ladys already new that thanks

  2. #2
    Super Member Connie in CO's Avatar
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    That book looks interesting.If he doesn't want it back keep it.

  3. #3
    Super Member Connie in CO's Avatar
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    Thats was a nice pattern that's free.

  4. #4
    Power Poster
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    Say thank you very much for the book and write a rave review for them here for correcting the error.

  5. #5
    Super Member eparys's Avatar
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    It is his way of saying "Thank you for your business and sorry we messed up."

    Glad that it was cleared up!

  6. #6
    Cyn
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    Super Member Cyn's Avatar
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    I love dealing with people like that! I will check them out!

  7. #7
    Super Member Yarn or Fabric's Avatar
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    That's just good business if you ask me. When I make a mistake with something on my site, I give the buyer something for free as well.

    I am glad they worked it out!
    I am still hemming and hawing about buying that ruler. I should but then I wonder how much will I use it but then I like gadgets... softexpressions has it on sale but the shipping is a kicker.

  8. #8
    Super Member Barb_MO's Avatar
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    They are really nice people to work with. I've ordered from the a few times and was always satisfied with their service.

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