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Thread: So SAD!!!

  1. #1
    Senior Member kat112000's Avatar
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    I decided to try my hand at the Drunkard's Path with my GO! and go four fat quarters cut and was onto my next cuts and my GO! broke!!! The handle gave out and just spins around and around now! No warning or nothing!! It wasn't hard to put the fabric through or anything!!

    So I sent an email off to Accuquilt and will see what happens! I have only made a few projects with my GO! and was lovin it!

  2. #2
    Super Member quilting cat's Avatar
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    I hope they are fast in replying!
    Best wishes!

  3. #3
    Power Poster cjomomma's Avatar
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    That's terrible! Hopefully they can help you.

  4. #4
    Super Member PegD's Avatar
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    It will be interesting to see what they have to say, as so many on here have gotten them.

  5. #5
    Super Member Candace's Avatar
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    This seems to happen to some people with the GO! Good luck, I'm sure it's still covered under your warranty.

  6. #6
    joan_quilts's Avatar
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    Man, I hate that! I hope the respond quickly.

  7. #7
    Cyn
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    Super Member Cyn's Avatar
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    I hate that for you- so disappointing but I'm sure they will fix it for you!

  8. #8
    Power Poster sueisallaboutquilts's Avatar
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    Awww, bummer!! I hope it gets resolved for you HUGS

  9. #9
    Super Member tellabella's Avatar
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    They haven't been quick in replying to my emails...still waiting...

  10. #10
    Colorful Quilter's Avatar
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    I hope you hear from them soon and I hope they will take care of it for you

  11. #11
    Stormy Days's Avatar
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    I think this is fairly common and they had a video on Youtube to show you how to fix it. You may need parts though. I've always heard they have excellent customer service. Let us know please.

  12. #12

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    I wouldn't email, call them. They have a toll-free number and I got excellent response on my call

  13. #13

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    oh no - that's not good. i hope you get a quick solution

  14. #14
    Power Poster sandpat's Avatar
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    Oh, I'm sorry that happened! I just hate it when our toys break! Its always when you want to use them too!

  15. #15
    Senior Member Linda58's Avatar
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    I just bought my GO! and haven't even used it yet. I sure hope that doesn't happen to everyone. Hopefully they will send a fix ASAP.

  16. #16
    Power Poster CarrieAnne's Avatar
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    Yes, I would call them. I have had really great customer service with them so far. Hope you do too! Please let us know what happens!

  17. #17
    Senior Member kat112000's Avatar
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    Thanks everyone. I am leaving today for a week in Cancun so I will let you know what happens when I get back.

  18. #18
    Super Member Roberta's Avatar
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    They are the best company to deal with and actually have a replacement handle that they can send. They usually have pretty fast shipping as well.

    So sorry to hear this happened to you, when you need it the most.

    Roberta in snowy Maine

  19. #19
    Member
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    Wishing you luck!-let us know what they say/do for you---and remind them, thousands of women are waiting to hear their response!!

  20. #20
    a regular here BarbZ's Avatar
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    am I missing something but what is a GO

  21. #21
    Power Poster MadQuilter's Avatar
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    Looks like you got the NOGO - hope they make it right for you.

    Quote Originally Posted by BarbZ
    am I missing something but what is a GO
    Barb, it is a cutting system where you can die-cut fabric shapes (instead with of scissors or with rotary cutter into strips)

  22. #22
    Super Member pojo's Avatar
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    I was thinking about one someday. But I heard this has happen to several people. I don't know now.

  23. #23
    Super Member Ladybug 1938's Avatar
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    Calling always gets a faster response...

  24. #24
    Super Member bjnicholson's Avatar
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    Call. And definately get the name of the person you talked to. ;)

  25. #25
    Super Member kwiltkrazy's Avatar
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    So sorry to hear that, I hope they fix it fast.

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