I wouldn't go back either. I get mine by the yard because I get 5 to 10 yards at a time.

I don't find that at all correct for my area (Austin, TX). Most places sell both - upper and lower end places.

I think they just wanted you to buy what they had, and tried to tell you whatever they needed to in order to get your business. Maybe it's time to seriously consider finding another shop. One, because they made you uncomfortable and two, because you now know they aren't honest! (And if they lie about such a simple thing, what else might they say?)

Sorry this happened to you. That's really sad!
Debbie in Austin

Ladies, we need to start defending our customer rights. :D :D
When some self anointed expert starts spouting snob facts that only snobs seem to know about it's time to stick out our tongue and Whoa Nelly, where did you learn that nonsense? I would have proceeded to spout my own facts. Quilter's Dream one of the quality battings come in bags and Hobbs Batting comes in bags and batting that has been hanging in the open for weeks is getting full of dust (doesn't bother me) but sounds good and is probably true. I would have ended my non expert facts with the statement that I guess I needed to find a quilt shop that doesn't degrade what they don't sell. I'm too old and stubborn to put up with nonsense any more.

The only local shop here in Fernandina beach, FL has become this way. Perhaps it's a defensive reaction for their hard times with the economy, but I say there's no excuse. I've bought THOUSANDS and THOUSANDS of dollars over the last 5 or 6 years from this shop (I shutter to think exactly how much!). After a few incidents, I'm not going back. Let these places start figuring it out on their own....

One lady came in one day when I was there and said she'd found an old top her family member had left and was wanting to finish it. The owner was busy and since I'd had a business for 15 years, I helped the lady and we found batting (IN A BAG! lol), I showed her the 505 spray, pins and we were looking at fabrics for backing. WELL! Here comes the owner... she says, "you can't do that like that, well if you've never quilted before you should let a professional quilt it,etc.etc.etc.
The long and short?!!? The lady left w/out buying a thing and turned to me and said, "I'll come back to this shop next time I want to get discouraged! Thank you for your help though..."
Yes, true story.
I don't understand.

It was quilters dream that I have previously purchased in the bag and what I was looking for. It was just for a baby quilt so I really didn't need much. It was was more their attitude that got me than anything else. The sad part is that it just across the street from where I work on Mon and Tue so it was so convenient. I had just started going there too. They have no idea how much money they are losing!

Thanks for your reply!

I've used batting from a bolt and from a bag and have not had problems with either. It is really an individual choice. My lqs handles both. As far as the store is concerned, I agree. I would not go back, BUT I would let them know why. And I would let them know how much they lost from you and from friends I would have refered. I totally agree with BellaBoo. These people need to get a grip and realize that we are the ones that put food on their table! Quilting is a big business and if she doesn't want yours, thats her coice! With that kind of attitude she won't be in business long. I don't want to even think about how much I spend at my lqs, but they appreciate it and show that they do. I think a bunch of us should get together and form a store and run it the way it SHOULD be run! No grouches working for us!!!

I buy warm & natural by the roll, the whole thing,(on sale or w/coupon) and buy Hobbs by the bag.

I usually buy a roll of Warm and Natural or Warm and White at Joann's an use my coupon. I live 45 miles form the nearest Joann's so I stock up.

HUMMPPFFF!! Snobby people is who you got!! I buy at Hancocks and Joanne's, and they have by the cut size in bags and by the yard or roll. You can inform them that some of the best batting (i.e. silk and wool) come precut in bags. So much for them!!! :mrgreen: :-D :wink: :wink:

Isn't it nice when the quiltzillas can make an inexperienced quilter feel inadequate and insecure?! You need to check out the thread about bad experiences at the LQS. I'm sorry that you felt that way. I usually buy mine at Joann with a hefty coupon and then I get a lot. However, many LQS have the prepackaged bags in addition to the bolts.