All day yesterday I wanted to get to a LQS to get material for boarders and backing on a Summer in the Park quilt. One thing or another delayed me.
I got to a closer small LQS to find it was closed (for appointment) during normal hours. Not to be deterred, I continued to the next town to a larger LQS. I finally go there at 3:50pm.
I picked a couple of choices for the boarders, when the sales associate (owner?) come over and helped me to pick the boarder, backing and binding materials.
Since I was there, I mentioned that they had such a large selection I should get the material for my niece's quilt, which will be a Bargello.
She asked, "Now?". I found they close at 4 on Monday. I said that I could come back. She said, that as long as I was there (and it wasn't that close to my home), we could do it now. She closed the door and put up the closed sign, then patently helped me to pick twelve materials for the Bargello. It wasn't easy to pick materials with nice gradients, etc. But she was patient with me all the way.
Finally, we made the selections, she cut the material and I walked out of there just a few minutes before 5. She had stayed there almost an hour past closing to help me (and make a sale). She was probably wanted to get home, but she made me feel that I had all the time I needed.
I'll definitely go out of my way to give them my business in the future.
BTW, they have a program that after you buy so many yards of material, you get some for free. I ended up getting two of my pieces for free.
I'm so impressed!

There is someone who understand the power of excellent customer service!!! Either that or she just wanted a mini vicarious experience...to know what someone was doing with fabric from her shop!!!

sounds like a winner to me. thosse are the kinds of people who are rare to find now days. most are I am closing see ya another time.

Yet another reason to support your LQS

That is impressive! At least there are a few business owners around that realize how important personal service is to their business.

I'm glad you had such a positive experience. It's great to find a place with good customer service. Keep shopping there.

Would you please share the name of the shop with the QB members?

Tomorrow's Treasures Quilt Shop in Crystal River, Fl.

That is great customer service!!!

It's nice to hear of wonderful experiences.