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Thread: Yesterday's Trip to the LQS

  1. #1
    Junior Member dallen4350's Avatar
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    All day yesterday I wanted to get to a LQS to get material for boarders and backing on a Summer in the Park quilt. One thing or another delayed me.
    I got to a closer small LQS to find it was closed (for appointment) during normal hours. Not to be deterred, I continued to the next town to a larger LQS. I finally go there at 3:50pm.
    I picked a couple of choices for the boarders, when the sales associate (owner?) come over and helped me to pick the boarder, backing and binding materials.
    Since I was there, I mentioned that they had such a large selection I should get the material for my niece's quilt, which will be a Bargello.
    She asked, "Now?". I found they close at 4 on Monday. I said that I could come back. She said, that as long as I was there (and it wasn't that close to my home), we could do it now. She closed the door and put up the closed sign, then patently helped me to pick twelve materials for the Bargello. It wasn't easy to pick materials with nice gradients, etc. But she was patient with me all the way.
    Finally, we made the selections, she cut the material and I walked out of there just a few minutes before 5. She had stayed there almost an hour past closing to help me (and make a sale). She was probably wanted to get home, but she made me feel that I had all the time I needed.
    I'll definitely go out of my way to give them my business in the future.
    BTW, they have a program that after you buy so many yards of material, you get some for free. I ended up getting two of my pieces for free.
    I'm so impressed!

  2. #2
    Power Poster alikat110's Avatar
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    There is someone who understand the power of excellent customer service!!! Either that or she just wanted a mini vicarious experience...to know what someone was doing with fabric from her shop!!!

  3. #3
    Super Member amyjo's Avatar
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    sounds like a winner to me. thosse are the kinds of people who are rare to find now days. most are I am closing see ya another time.

  4. #4
    Super Member Glassquilt's Avatar
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    Yet another reason to support your LQS

  5. #5
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    That is impressive! At least there are a few business owners around that realize how important personal service is to their business.

  6. #6
    Senior Member mizkyp's Avatar
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    I'm glad you had such a positive experience. It's great to find a place with good customer service. Keep shopping there.

  7. #7
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    Would you please share the name of the shop with the QB members?

  8. #8
    Junior Member dallen4350's Avatar
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    Quote Originally Posted by AUQuilter
    Would you please share the name of the shop with the QB members?
    Tomorrow's Treasures Quilt Shop in Crystal River, Fl.

  9. #9
    Super Member michelehuston's Avatar
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    That is great customer service!!!

  10. #10
    Power Poster cjomomma's Avatar
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    It's nice to hear of wonderful experiences.

  11. #11
    Super Member Raggiemom's Avatar
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    Fantastic customer service.

  12. #12
    Junior Member Ellie377073's Avatar
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    By working with you on selecting fabric for your next quilt, she was able to create a positive impression on you. That is great PR.

  13. #13
    Senior Member Granny Quilter's Avatar
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    Nice!

  14. #14
    Super Member luv-e's Avatar
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    Another caring LQS!!!!! :thumbup: :thumbup:

  15. #15
    Super Member DonnaC's Avatar
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    That's terrific and such a nice story to read. Hopefully a lot of smaller businesses will concentrate on customer service like this. It's a great way to differentiate themselves from the big-box stores.

  16. #16
    Super Member amandasgramma's Avatar
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    Now THAT's customer service!!!! Good deal!

  17. #17
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    Quote Originally Posted by dallen4350
    Quote Originally Posted by AUQuilter
    Would you please share the name of the shop with the QB members?
    Tomorrow's Treasures Quilt Shop in Crystal River, Fl.
    Ditter 43 and I went there when we met in the spring. Cute little store.

  18. #18
    Moderator Jim's Gem's Avatar
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    Great story!!!

  19. #19
    tmg
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    Senior Member tmg's Avatar
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    Sounds like a good place to shop!

  20. #20
    Super Member coachmatthewsvhs's Avatar
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    Does this store have a name and do they do any internet sales? Would be happy to support a place with fine customer service!

  21. #21
    elm
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    It's great to hear such positive things about this person thanks for the name of the shop.
    Quote Originally Posted by dallen4350
    Quote Originally Posted by AUQuilter
    Would you please share the name of the shop with the QB members?
    Tomorrow's Treasures Quilt Shop in Crystal River, Fl.

  22. #22
    Super Member grann of 6's Avatar
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    Wow, how lucky for you! Around here, most quilt shops are closed on Monday. And that is the day I do my running around with dr appts etc. Another one is closed Mon & Tues. I rarely go out later in the week so I never get to those shops.

  23. #23
    Senior Member Gatormom3's Avatar
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    Many businesses could learn from that shop owner! Glad you found them and hope your posting will bring them more business!

  24. #24
    Super Member Amythyst02's Avatar
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    Wow, someone that actually cares about the customer, is extremely hard to find now days. I would certainly keep going there if I received that kind of customer service.

  25. #25
    Super Member MaryAnnMc's Avatar
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    It's so nice to hear a good LQS story! Next time I'm up that way, I'll stop in. I'm going to go mark it in my atlas!

    Oh, PHOOEY!! I just checked the map, and I drove right past it in June! I was right there!! Guess it's a good excuse to go back. DH and I really liked the area.

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