this is their blog site. i have found it very useful. type in the model number or name and you can post your question. someone knows the answer, just like here. remember that the people who post are the ones who have a problem. that's true for the viking site as well. happy people don't write in.
you have to register and become a member. the page i gave you is for the one i have, the memory craft 8000. btw, the manual is no longer easy to find (i've seen it on manual sites), but all the accessories are still available, 15 years later. that says something for support.
i loved it enough to buy the gem gold for traveling. i'm also the one who bought my daughter's.