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Thread: Sewing tuneups

  1. #1
    Member barney's Avatar
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    Nov 2010
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    I sent my embroidery machine in for a tune up and inspection to a local q shop. It has now been 1 month and I hear nothing. When I call them they sat they will have the repair person call me but I hear nothing. anyone else ever have this situation?

  2. #2
    Super Member donnajean's Avatar
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    This is why I don't take my Viking in for tune-ups. The dealer my Rose was purchased from in 1996 not longer sells sells sewing machines & he as well as other sew & vac shops in my area have a guy that comes in, picks up the machines & services them elsewhere & then hopefully returns them the following week. There are no Viking dealers in my area. So, I just pray that my machine keeps working as I've heard so many horror stories with machines coming back in worse than when they were taken in for "tune ups".

  3. #3
    Junior Member Threadedneedle's Avatar
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    Yea there can be problems. I just got my machine back after 9 months in the shop. They kept breaking things when they were trying to repair it. It is still not quite right but I am not going to take it to the same place!!!

  4. #4
    Senior Member IngeMK's Avatar
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    Quote Originally Posted by Threadedneedle
    Yea there can be problems. I just got my machine back after 9 months in the shop. They kept breaking things when they were trying to repair it. It is still not quite right but I am not going to take it to the same place!!!
    OMG. that sounds awful and frustrating.

  5. #5
    Super Member amyjo's Avatar
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    maybe should learn how to repair yourself. can't be any worse than what the repair shop did. at least you would be learning something.

  6. #6
    Honey's Avatar
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    I am very fortunate, the Viking dealer that I bought my machines from has never had my machine for more that two weeks and sometimes less than that.

  7. #7
    Power Poster Jingle's Avatar
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    A lot of LQS around here have the service of machines done by two different places. One is a young jerk, other is an older guy that may have been good with the older machines but, not with the newer ones.

  8. #8
    klc
    klc is offline
    Senior Member klc's Avatar
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    May 2011
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    I was very fortunate. I took my 2 older machines in to my local JoAnn's that has a repairman come in once a week. He cleaned and fixed both machines on the same day. I could have stayed and watched, but I prefered to shop. I hope I am as fortunate when my new Horizon is due for a cleaning at my LQS.

  9. #9
    Super Member DogHouseMom's Avatar
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    Jan 2011
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    I call my shop ahead of time to "schedule" a tune-up and ask what the turn-around time is before I bring it in. If he tells me it's going to be weeks, I'll wait and keep checking with him for a more convenient turn-around time.

    He's never failed to answer the phone and tell me where he's at with my machine though. The minute that happens I'd drop him.

  10. #10
    Super Member scowlkat's Avatar
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    Wow, I call my shop and let them know I will be coming and ask if it is convenient to bring it in. It is a 3 hour drive so they work on it and I go to lunch and visit the local shops. I have never had to leave it overnight! They are absolutely the most wonderful dealers in the world IMHO! I have been dealing with them over 30 years.

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