This is why I don't take my Viking in for tune-ups. The dealer my Rose was purchased from in 1996 not longer sells sells sewing machines & he as well as other sew & vac shops in my area have a guy that comes in, picks up the machines & services them elsewhere & then hopefully returns them the following week. There are no Viking dealers in my area. So, I just pray that my machine keeps working as I've heard so many horror stories with machines coming back in worse than when they were taken in for "tune ups".