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Thread: I received the Grace frame

  1. #1
    Super Member pittsburgpam's Avatar
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    I ordered it on Wednesday and it arrived on Friday! I was so excited that it got here the day I got back from Washington. I immediately started to set it up so that I could get a quilt loaded for working on this weekend.

    To my disappointment it is missing parts! :cry: The toothed wheels that the rails go into aren't there. I emailed the seller but I believe I need to call the manufacturer directly.
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  2. #2
    Super Member ruthie's Avatar
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    What a bummer, I hate when that happens. You get soooo excited to use something that you have sent for then its broke or not all there. So disapointing.
    Hope you get your parts real soon.

  3. #3
    Super Member sewjoyce's Avatar
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    How disappointing! Hope you get your parts soon!

  4. #4
    Power Poster RedGarnet222's Avatar
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    Yes pam call the grace company 800 number. They will send it out quick! I got my parts replacemant and another shipment from them, the fourth rail in just a couple days of calling them. They are very nice about it too.

    Did they send you the video? I had to ask for that too.

  5. #5
    community benefactor Knot Sew's Avatar
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    It will be great when you get it all...lucky lady...patiece is a virtue :!: :twisted:

  6. #6
    Super Member Sharon M's Avatar
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    oh how disappointing for you :( Hope you are up and running real soon.

  7. #7
    Super Member SulaBug's Avatar
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    There is nothing more disappointing than having a piece missing!! :(
    Oh the bright side, when you get the extra parts, you are going to have so much fun working with your new toy. I hope everything gets to you soon.
    My fingers & toes are crossed for Good Luck!! :D

  8. #8
    jacquemoe's Avatar
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    Oh darn it! Don't you just hate it when that happens? I know how excited you are to get working with it. You're going to have a ball (between fits) LOL.

  9. #9
    Super Member Yvonne's Avatar
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    Looks like you got the same frame I have. Many, many pieces! I spent a few days finishing the wood on mine. I was amazed at how easy it was to put all those pieces together. The Grace company is wonderful about replacing any parts that are missing or damaged.
    Your delivery was amazingly fast. I ordered mine through Jo Ann's and it took a long time for delivery and then UPS apparently didn't know where our zip code was located and sent my frame on a week-end detour to eastern part of California instead of north! And I didn't even get any frequent flier miles.
    Have fun with your assembly!

  10. #10
    Super Member Shemjo's Avatar
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    Ooooooh, how disappointing that are missing parts and couldn't actually USE your new tool! :? Praying that you get what you need really soon! :lol:

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