I received the Grace frame
03-08-2009, 11:29 AM
#1
Super Member
Thread Starter
Join Date: Jan 2009
Location: California
Posts: 3,502
I ordered it on Wednesday and it arrived on Friday! I was so excited that it got here the day I got back from Washington. I immediately started to set it up so that I could get a quilt loaded for working on this weekend.
To my disappointment it is missing parts! :cry: The toothed wheels that the rails go into aren't there. I emailed the seller but I believe I need to call the manufacturer directly.
To my disappointment it is missing parts! :cry: The toothed wheels that the rails go into aren't there. I emailed the seller but I believe I need to call the manufacturer directly.
03-08-2009, 11:57 AM
#4
Power Poster
Join Date: Jan 2009
Location: Reno, Nv
Posts: 16,557
Yes pam call the grace company 800 number. They will send it out quick! I got my parts replacemant and another shipment from them, the fourth rail in just a couple days of calling them. They are very nice about it too.
Did they send you the video? I had to ask for that too.
Did they send you the video? I had to ask for that too.
03-08-2009, 01:15 PM
#7
Super Member
Join Date: Oct 2007
Location: Somewhere in SANTA Land.
Posts: 9,696
There is nothing more disappointing than having a piece missing!! :(
Oh the bright side, when you get the extra parts, you are going to have so much fun working with your new toy. I hope everything gets to you soon.
My fingers & toes are crossed for Good Luck!! :D
Oh the bright side, when you get the extra parts, you are going to have so much fun working with your new toy. I hope everything gets to you soon.
My fingers & toes are crossed for Good Luck!! :D
03-08-2009, 02:01 PM
#9
Super Member
Join Date: Dec 2006
Location: Camarillo, California
Posts: 1,746
Looks like you got the same frame I have. Many, many pieces! I spent a few days finishing the wood on mine. I was amazed at how easy it was to put all those pieces together. The Grace company is wonderful about replacing any parts that are missing or damaged.
Your delivery was amazingly fast. I ordered mine through Jo Ann's and it took a long time for delivery and then UPS apparently didn't know where our zip code was located and sent my frame on a week-end detour to eastern part of California instead of north! And I didn't even get any frequent flier miles.
Have fun with your assembly!
Your delivery was amazingly fast. I ordered mine through Jo Ann's and it took a long time for delivery and then UPS apparently didn't know where our zip code was located and sent my frame on a week-end detour to eastern part of California instead of north! And I didn't even get any frequent flier miles.
Have fun with your assembly!
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