My area of TN doesn't have alot of quilt shops and the one I found the same experience. The owner wouldn't give you the time of day but her husband was very nice and helpful. So many people are sensitive to fragrances and perfumes, this shop had scented lavender candles burning all the time, it about killed me so I stopped going. Now a new shop has opened in our town and we have a fun group of teachers & a nice owner so all is well. Moosegirl