I worked 11 hours today so nothing was addressed. I did send Babylock an email last night, have not heard back from them. I am planning on calling the dealer tomorrow, and depending on response will be calling Babylock, already have the 800 number written down.
Sad thing is I don't have a 100 hours on this machine. I piece mostly on my FW, add bindings on my Brother 1500, and quilt on my HQ. I have used this the BL for sewing the bindings down on the 15 quilts I sent to Afghanistan, and some decorative stitches on about 10 blocks. Will post update when I have one.
thanks for the suggestions and support:)