Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 25 of 50

Thread: Sewing Machine Frustration

  1. #1
    Super Member brushandthimble's Avatar
    Join Date
    Sep 2009
    Location
    North of Boston, MA, USA
    Posts
    3,630
    My Babylock Quest Plus is less than a year old and needs to go BACK into the shop for the 3rd time. It was picked up Wed and we went out of town until yesterday so today is the first day I turned it on. Worked great almost all day even if the spring that came loose was not put back in. Shop kept the spring, said they did not know where it goes. Almost done for the day when the built in walking foot broke, the latest on a growing list. Shop is 45 minutes one way and I work all day Tues and Wed.

  2. #2
    Super Member Olivia's Grammy's Avatar
    Join Date
    Oct 2009
    Location
    Fayetteville, GA
    Posts
    2,881
    Blog Entries
    1
    I think I'd be asking the store to replace it.

  3. #3
    Super Member brushandthimble's Avatar
    Join Date
    Sep 2009
    Location
    North of Boston, MA, USA
    Posts
    3,630
    wish I could just return it and get my money back!

  4. #4
    Senior Member Gramma B's Avatar
    Join Date
    Jun 2010
    Location
    Central Dakota
    Posts
    742
    I have a Babylock Quest Plus and love it. I had to take it in for a new computer board, and was skeptical; but has been working just fine. I love it! Sorry to hear of your bad fortune!

  5. #5
    Power Poster Lacelady's Avatar
    Join Date
    Apr 2009
    Location
    Ireland
    Posts
    12,323
    Blog Entries
    19
    Quote Originally Posted by brushandthimble
    My Babylock Quest Plus is less than a year old and needs to go BACK into the shop for the 3rd time. It was picked up Wed and we went out of town until yesterday so today is the first day I turned it on. Worked great almost all day even if the spring that came loose was not put back in. Shop kept the spring, said they did not know where it goes. Almost done for the day when the built in walking foot broke, the latest on a growing list. Shop is 45 minutes one way and I work all day Tues and Wed.
    I think a shop that told me they didn't know where to put a loose spring back wouldn't fill me with a lot of confidence in their abilities, somehow. I hope they sort things out for you soon.

  6. #6
    Power Poster MadQuilter's Avatar
    Join Date
    Mar 2009
    Location
    ELVERTA, CA
    Posts
    15,170
    Blog Entries
    1
    Sounds like you might have got a lemon. Push for a new machine coz Baby Lock has an outstanding warranty. My Espire has been purring like a kitten.
    Hope your quest for the Quest brings good results.

  7. #7
    Junior Member
    Join Date
    Sep 2011
    Location
    Upstate NY
    Posts
    258
    Hi,
    I have so much trouble with machines!! But I have to say, I have the Janome 6300 and I have been very happy with it. FIngers crossed, salt thrown over shoulder. For the price of these machines, I think they should not only work, but also get up and make me breakfast in the AM!!!

    Best of luck, I hope they can replace it,
    Nancy

  8. #8

    Join Date
    Aug 2010
    Posts
    105
    Check with your Attorney General's office to see if there is any type of Lemon Law you can use to get a totally new machine or your money back.

  9. #9
    Super Member Dolphyngyrl's Avatar
    Join Date
    Jan 2009
    Location
    Southern California
    Posts
    5,688
    How do they not know where the spring goes, they worked on it. Sorry, sounds like they don't know what they are doing. Are they authorized to work on babylocks. I'd go to a different shop if I were you. Maybe contact babylock with your problem if its still under warranty, you might be able to mail it to them directly to fix if you aren't confident in your dealer. That's one thing to always think about when buying from dealers is what their ratings are. Not all are authorized babylock dealers

  10. #10
    Super Member
    Join Date
    Jul 2011
    Location
    N. Florida
    Posts
    4,609
    Blog Entries
    45
    I was thinking it might be time to contact the company directly especially if you have a warranty on the machine.

  11. #11
    Senior Member Maire's Avatar
    Join Date
    Apr 2009
    Location
    Pennsylvania
    Posts
    479
    I would contact Babylock company now, especially since the repair people told you they didn't know where to put the spring! Bad, bad. Babylocks are good machines & a good company. Years ago I contacted them about a very minor problem & they immediately telephoned me! I was impressed.

  12. #12
    Banned
    Join Date
    Dec 2009
    Location
    Enid, OK
    Posts
    8,923
    Blog Entries
    1
    time for a replacement..contact Babylock NOT the shop!

  13. #13
    Super Member kiffie2413's Avatar
    Join Date
    Aug 2011
    Location
    Texas
    Posts
    3,811
    Blog Entries
    1
    I agree that not knowing where the spring goes back to would be a problem for me....you pay them for their work, whether thru the warranty, or to pay for a service call, it should be good quality work!! Hope things get resolved for you soon!

  14. #14
    Super Member
    Join Date
    Mar 2011
    Location
    Central NJ
    Posts
    4,588
    If you're having the machine serviced where you bought it, I'd be demanding a new machine. If you're going elsewhere you may have more problems getting a new machine from them. I'd be very skeptical about a shop that didn't know where a spring came from or which spring might be missing from a machine if it is an 'authorized' repair shop for that brand.

    If you're having no satisfaction from the authorized repair center, I'd be contacting the manufacturer outlining the various repairs you've had done (scan in receipts if that is an option and attach them to the email) and demanding some type of retribution -- either reimbursement for all expenses or a new machine.

  15. #15
    Super Member brushandthimble's Avatar
    Join Date
    Sep 2009
    Location
    North of Boston, MA, USA
    Posts
    3,630
    Thank you, I think I will try to email Babylock, which I was thinking about re: the spring before it broke again, then I was soo mad I think I forgot about it. They kept the spring. I called first thing this am and told them to mail it to me. Yes, they are an authorized dealer.

  16. #16
    Super Member Mitch's mom's Avatar
    Join Date
    Jan 2011
    Location
    TN
    Posts
    1,429
    If Babylock has a phone number use it. Your Email will get lost in the shuffle. It is a lot harder to lose a customer when they are on the other end of the phone.

  17. #17
    Senior Member sherian's Avatar
    Join Date
    Aug 2011
    Location
    Take time for God today
    Posts
    917
    Blog Entries
    1
    I am sorry to hear about your sewing machine.
    I bought and take mine to All Bands sew & vac, Babylock sellers and they fix sewing machines and vaccum machines. Richmomd,va.
    I think they have places all over. It's like a chain,
    where the workers are the owners.
    I sure hope you can get things handled, and get back to
    sewing.

  18. #18
    tmg
    tmg is offline
    Senior Member tmg's Avatar
    Join Date
    Mar 2010
    Location
    Kimberly, Al.
    Posts
    771
    I think it is time for a replacement.

  19. #19
    Member
    Join Date
    Oct 2010
    Posts
    84
    I am very interested in what all you have said. I have had problems with my Pfaff Creative Vision 5.0. It had to go back to the factory for the second time. Pfaff (SVP corp) notified my dealer that they will be sending me a new machine 5.5 upgrade. All these newer machines seem to have issues. I think they are being marketed before the bugs are worked out or there is not enough quality control.

    The people who have suggested contacting the manufacturer directly or checking with the Attorney General's office are correct. I don't think I would have gotten a response had I not written letters and emailed. My dealer encouraged me to do so. She indicated there had been a 65% failure on the Creative Vision 5.0.

    If these companies want repeat customers, they need to produce a dependable product and stand behind what they sell.

  20. #20
    Senior Member DMotyl's Avatar
    Join Date
    Apr 2011
    Location
    Connecticut
    Posts
    482
    Blog Entries
    1
    I agree with several mentioning the lemon law. It does sound suspect when they can't figure out where a spring came from.... I think that since the machine has a great warrantee, I would consider contacting the BabyLoc Company itself. I would express my frustration with the service of my local--or not so local--dealer.

    I know I have shared my machine woes on this site as well. Best of luck! Hope you can get satisfaction so you are not using up all that wonderful sewing energy in frustration!

  21. #21
    Super Member
    Join Date
    Nov 2010
    Location
    IL
    Posts
    2,738
    This sounds SO frustrating! I'm so sorry you are going through this hassle. They need to replace your machine. My Quest Plus is a DREAM to sew on; something is clearly very wrong with yours. Keep at the situation until you get what you paid for.

  22. #22
    Super Member mar32428's Avatar
    Join Date
    Jul 2007
    Location
    Winter PArk, Florida
    Posts
    1,146
    Quote Originally Posted by brushandthimble
    My Babylock Quest Plus is less than a year old and needs to go BACK into the shop for the 3rd time. It was picked up Wed and we went out of town until yesterday so today is the first day I turned it on. Worked great almost all day even if the spring that came loose was not put back in. Shop kept the spring, said they did not know where it goes. Almost done for the day when the built in walking foot broke, the latest on a growing list. Shop is 45 minutes one way and I work all day Tues and Wed.
    First thing I do if I'm planning on buying a new machine etc. I'd find out how qualified the local repairman is IF there IS a repairman. I got a real nut in a lqs. The shop is one of the best in the area but the repairman didn't know diddleysquat about repairs.

  23. #23
    Dianne1's Avatar
    Join Date
    Nov 2010
    Location
    Clanton,Alabama
    Posts
    942
    I would not trust them mailing the spring, I would go and pick it up and then contact Babylock and tell them my problem. You have alot of money invested in that machine and deserve GOOD service.

  24. #24
    Senior Member
    Join Date
    Apr 2010
    Location
    Iowa
    Posts
    470
    I attendend a Babylock convention in Mo. They do not let you work on their machines unless you take their classes. They teach you everything you should know and if the dealer does not know how to fix it then they are to call Babylock. I would contact Babylock themselves and tell them what has happened. They are very good at standing behind their machines.

  25. #25
    Super Member grannypat7925's Avatar
    Join Date
    Jun 2010
    Location
    Springfield, Ohio
    Posts
    5,449
    I would definitely declare it a 'lemon' and insist that it be replaced!

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.