Originally Posted by brushandthimble
My Babylock Quest Plus is less than a year old and needs to go BACK into the shop for the 3rd time. It was picked up Wed and we went out of town until yesterday so today is the first day I turned it on. Worked great almost all day even if the spring that came loose was not put back in. Shop kept the spring, said they did not know where it goes. Almost done for the day when the built in walking foot broke, the latest on a growing list. Shop is 45 minutes one way and I work all day Tues and Wed.
I think a shop that told me they didn't know where to put a loose spring back wouldn't fill me with a lot of confidence in their abilities, somehow. I hope they sort things out for you soon.