I had this happen MANY times - finally after buying 2 fabric cuts & straightening the first one, I realized, wow this is what HAS been happening so many times. I measured the 2nd cut and sure enough that was off - one end correct right on the line (no extra} but the other end was short. I returned it and asked for the correct amount which they did give me, no fuss no problem. I also did email JoAnns' & told them this has happened much too often. Did get a response to tell them which store, etc. and to talk to the manager. The employees are told not to give even an extra 1/2" but many do not realize that both ends are rarely cut even. Also, unfortunately some don't care even if you try to explain the situation. To them, just a job ! :cry: :roll: