My local store does not use the # system. I have arthritis in both knees so waiting that long is very difficult. I have never been in this location when they have had enough staff. If they do some are on the floor working - stocking etc & that is their assigned task and they cannot come help wait on customers. I used to work at a differnt JA years ago - at that time customers were first not stocking. I hate shopping there & try never to get any fabric cut.