Janone came back from . . .
The reason I now own a Bernina is owing to service. I had had a Jamone 9000 and the last time it was serviced, it came back worse than when I took it in. The light bulb was working when I took it in, but not so when returned. I called and asked them to send me another with a bill. I waited two weeks, fully disgusted. To make matters worse, I was working with black and really had trouble seeing. -- I finally called and they said they were busy and but would mail it the next day. When it finally came, I refused shipment. Meanwhile, I purchased a Bernina and am so happy I did, the machine is wonderful and service is outstanding.