Originally Posted by
BellaBoo
This is the third quilt I did not get what I asked for from the LA. The first one I asked for cotton batting, I got poly but the quilting was okay. The second one I asked for cotton batting, and green quilting thread to be used in top and bobbin. I got poly batting and white thread front and back, again the quilting was fine. The third time I sent the batting I wanted and spool of Aurifil thread 40wt of the color she could use or match the color. I got poly batting and cream color thread, quilting was fine. I asked her why she used the poly batting when I wanted cotton. She said poly was thinner and easier to work with and her classes said the customer always ask for things the LA can change. And she didn't like changing thread, it messed up the tension. Ugh!!@!!!! Now to find another LA in the area which is more like find out who bought a LA recently and put up business sign. Even the quilt shop that does LA, the quilting isn't that good, skipped stitches and too many knots on the back for what it cost. Frustrating!
I would say that strike three and she's OUT. I can't believe that she would change cotton batting for poly, after you explicitly told her you wanted the cotton batting, and especially when you provided the batting. That is just major lack of customer service, at this rate she might not be in business long - as word of mouth can be the major difference between having a successful LA business or not. I would definitely look for another LA for your quilts, as you are definitely not getting what you pay for.