My MIL has a New Home/Janome 8000 that has a malfunctioning display. I called a local dealer (San Antonio, TX) and they said she would have to bring it in so they could ship it out for repairs. They repair machines at the shop, but some repairs have to be done (I assume) at a repair center or the factory. The cost was $300-$500 dollars and her machine would be MIA for 3+ weeks. She still hasn't taken it in. Hope you find someone to repair yours.