We had it, both hubby and I, bad to no reception many times in our area! [even inside or outside of our home] We got totally frustrated with them. Every time we called they would say, 'you should be getting reception'..........well, duh, if we were we wouldn't be calling from the land line.
They used an at&t tower but it doesn't work here!
We changed to straight talk from Wal-Mart as when purchased there you get Verizon towers where ever you go, never had a dropped call. We've always been able to reach someone. Phones are reasonable and so is the monthly service.