Make sure when you hit print and the window appears the printer indicated at the top of the print screen/box is the printer you are using. When Windows updates my computer it messes up my printer. Another route is to go to the control panel , look at the printers, see if you have any in que waiting to print, and which printer it is trying to send it to. If you have ever changed printers the old printer may still be in the control panel, and it may be trying to send to that printer.