Originally Posted by
GramMER
I have a question here. What if some of the blocks in a charm pack are not square? Actually I ordered several from a respectable company and there are some squares that are not all there. It is difficult to explain, but it seems as if the cloth was not fully under the blade so that the pieces are only partially there. Should I return that set or just deal with it?
That happened to me too, only with a 2 1/2" strips from Timeless Treasures. I contacted Timeless Treasures via the internet contact info. I sent a picture of it on my cutting mat with measuring lines visible to show them exactly what I was talking about and was compensated with more than a replacement. Unfortunately it took awhile as I had to wait for the next printing, but it was definitely worth it, as I needed every strip for the quilt I was making and they were batiks. My strips must have been where two bolts were basted together, prior to cutting. The basting lines were still in it, strips overlapped, so when cut had partial strips with the basting in the middle. Good luck. Most manufacturers want to have satisfied buyers, that will be repeat customers.